Zendesk Systems Administrator

Seattle, OR - USA

Yearly Salary: $ 130000 - 196000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.

Snap Engineering teams build fun and technically sophisticated products that reach hundreds of millions of Snapchatters around the world every day. Were deeply committed to the well-being of everyone in our global community which is why our values are at the root of everything we do. We move fast with precision and always execute with privacy at the forefront.

Were looking for a Zendesk Administrator to join Team FinTech! Based in our Palo Alto or Santa Monica or Seattle office were seeking a talented and detail-oriented professional to manage optimize and scale Snaps Zendesk this pivotal role youll collaborate with cross-functional teams across Finance Legal People and Law Enforcement to design compliant workflows automate processes and enhance the efficiency of our global support operations. Your work will directly impact Snaps ability to deliver seamless secure and scalable support experiences across multiple business domains.

You should have a strong understanding of support operations and system architecture along with the ability to translate complex business requirements into scalable technical solutions. You should be proactive analytical and customer-focused with a proven track record of building automations maintaining CI/CD pipelines and driving continuous improvement.

What Youll Do:

Configure and maintain Zendesk Support Knowledge Chat and Talk instances to align with business and operational requirements.
Create and manage user roles groups triggers automations macros and workflows to streamline support operations.
Integrate Zendesk with third-party applications and internal enterprise systems to enable seamless data exchange and automation.
Implement and manage CI/CD pipelines for Zendesk code deployments ensuring full compliance with Snaps engineering standards.
Design and maintain custom dashboards and analytics in Zendesk Explore or Looker to track KPIs and performance metrics.
Collaborate with Legal Security and Law Enforcement teams to ensure regulatory compliance (e.g. GDPR CCPA and regional privacy laws).
Manage sandbox environments conduct testing and coordinate production releases with strong change management practices.
Conduct regular audits of configurations permissions and workflows to maintain data integrity and compliance.
Develop and maintain documentation for workflows configurations and system changes.
Provide front-line administrative and technical support for Zendesk-related issues.
Continuously identify and implement improvements to enhance efficiency scalability and the overall user experience.

Knowledge Skills & Abilities:

Deep understanding of Zendesk platform administration (Support Knowledge Chat Talk Explore).
Strong technical expertise in workflow automation ticket routing triggers and API integrations.
Experience with CI/CD pipelines GitHub or other deployment automation tools.
Ability to design and maintain secure compliant and scalable Zendesk configurations.
Excellent problem-solving documentation and stakeholder communication skills.
Analytical mindset with the ability to translate business requirements into technical solutions.
Experience working in an Agile environment including sprint planning backlog management and delivering within iterative cycles.

Minimum Qualifications:

BS/BA in Information Systems Computer Science or a related technical field or equivalent experience.
3 years of experience administering and configuring Zendesk (Enterprise experience preferred).
Strong knowledge of Zendesk API JSON REST integrations and scripting fundamentals.
Experience managing enterprise-scale Zendesk instances and multi-environment deployments.

Preferred Qualifications:

Zendesk Administrator or Zendesk Support Certified Expert certification.
Experience implementing eDiscovery data governance or retention tools (e.g. Hanzo).
Experience building custom apps in Zendesk using Zendesk Apps Framework (ZAF) or related SDKs.
Familiarity with cloud infrastructure and security best practices.
Experience supporting Finance Legal People or Law Enforcement operations.
Experience contributing to Zendesk strategy roadmap planning and platform scalability initiatives.

If you have a disability or special need that requires accommodation please dont be shy and provide us some information.

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.

At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring where applicable).

Our Benefits: Snap Inc. is its own community so weve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy on your own terms. Our benefits are built around your needs and include paid parental leave comprehensive medical coverage emotional and mental health support programs and compensation packages that let you share in Snaps long-term success!

Compensation

In the United States work locations are assigned a pay zone which determines the salary range for the position. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA WA NYC):

The base salary range for this position is $130000-$196000 annually.

Zone B:

The base salary range for this position is $124000-$186000 annually.

Zone C:

The base salary range for this position is $111000-$167000 annually.

This position is eligible for equity in the form of RSUs.

Required Experience:

Unclear Seniority