IT Systems & Support Administrator
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Job Location:
Cleveland, TN - USA
Monthly Salary:
$ 51200 - 64000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
IT Systems & Support Administrator
Department: Finance & Operations
Reports to: VP of Information Technology & Project Management
Pay Range: $51200 to $64000
Summary
The Information Technology Systems & Support Administrator provides day-to-day technical support and systems administration across Achievement Centers for Children. This role supports network and server infrastructure cloud systems security and end-user technology while serving as the primary Help Desk contact for 150 users across multiple locations.
Key Responsibilities
Systems Network & Security
- Administer and support LAN/WAN networks across multiple sites
- Configure and maintain Windows physical and Hyper-V servers
- Manage Office 365 Exchange Online Active Directory DNS and DHCP
- Oversee patching antivirus backups (Veeam) and disaster recovery testing
- Maintain system documentation inventories and network diagrams
- Support IT security best practices email filtering and data protection
Help Desk & User Support
- Serve as primary Help Desk support for staff (on-site and remote)
- Troubleshoot hardware software network and access issues
- Deploy and maintain PCs laptops tablets Chromebooks and peripherals
- Create and manage user accounts permissions and endpoint protection
- Provide basic IT training and user support documentation
Other Duties
- Participate in special projects and continuing education
- Promote teamwork professionalism and safe work practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Experience supporting Windows Server Office 365 Active Directory and networks
- Familiarity with backup antivirus and patch management tools
- Experience with Veeam and Sophos preferred
- Strong communication organization and troubleshooting skills
- Ability to lift up to 40 lbs and travel between sites as needed
Work Conditions
- Occasional evenings/weekends for critical system needs
- Travel between agency locations required
Achievement Centers for Children is an equal opportunity employer. We are committed to building a workplace where all employees feel valued heard and supported.
Required Experience:
Unclear Seniority
Key Skills
- Clerical
- Abinitio
- Chiller
- Application Engineering
- ELV
- AV
