Information Technology Support II ISU Book Store
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Job Location:
Monthly Salary:
Posted on:
10-10-2025
Vacancies:
1 Vacancy
Job Summary
Position Title:
Information Technology Support II - ISU Book StoreJob Group:
Professional & ScientificRequired Minimum Qualifications:
High school diploma or equivalent and 2 years of related experiencePreferred Qualifications:
Associates or Bachelors degree in a related field.Experience in a technical support role.
Experience supervising or mentoring staff or student employees.
Certification in hardware/software repair (e.g. CompTIA A Apple Dell or similar vendor certifications).
Experience with diagnostic tools device repair or technical troubleshooting.
Experience using ticketing systems or inventory management software.
Experience analyzing data (e.g. service records repair trends or staffing needs) to recommend process improvements.
Job Description:
Looking for a role that blends technical know-how with consumer interaction This position offers bothapproximately 36 hours per week with benefits eligibility included!
The Iowa State University Book Store is currently seeking candidates for an Information Technology Support II!
We are seeking a customer-focused and detail-oriented individual to join our Service Center this role you will lead a team of technicians and provide hands-on support for equipment diagnosis repair and testing while delivering exceptional service to customers. You will also help drive sales performance by increasing device throughput encouraging appointment check-ins and supporting efficient daily operations. This position is ideal for someone who enjoys both technical problem-solving and customer interaction in a fast-paced team-oriented environment.
What Youll Do:
Supervise daily operations of the University Book Store Service Center and student staff.
Provide hands-on technical support for Dell and Apple devices including diagnostics and repairs.
Train staff on repair techniques safety protocols and customer service standards.
Manage inventory of parts tools and service equipment.
Respond to technical support requests and troubleshoot hardware/software issues.
Collaborate with vendors and university departments to resolve service issues.
Maintain and update documentation for systems procedures and service records.
Analyze service data and prepare reports to improve workflow and customer experience.
Maintain relevant technical certifications and stay current with repair tools and techniques.
Participate in university-wide support meetings and contribute to process improvements.
The individual will need availability during the below core hours:
Monday Wednesday: 8:00 a.m. 5:00 p.m.
Saturday: 8:30 a.m. 5:00 p.m.
Sunday: 11:45 a.m. 4:00 p.m.
The expected number of working hours per week is approximately 36.
(Summer hours may vary from semester hours. Hours are subject to change based on business needs.)
This position is benefits-eligible.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Level Guidelines
Career-level position demonstrating proficiency and knowledge of related competencies
Works under direct to general supervision and may receive guidance on more complex assignments
Follows established procedures for work assignments and completes assignments which are semi-routine and may be atypical in nature
Applies thorough knowledge to respond to inquiries and requests
Able to resolve most problems and issues and respond to requests without escalation
Provides guidance to students
May provide supervision to one to two other staff or lead a small work team
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Part timePay Grade:
PS807Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process please email or call or Toll Free: 1-.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Original Posting Date:
October 8 2025Posting Close Date:
October 21 2025Job Requisition Number:
R17911
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
Attending Iowa State University of Science and Technology (ISU) can be a whirlwind experience for some. ISU is a public land-grant institution offering higher education courses and programs with an emphasis on science, technology, and related areas. It's also home to the Cyclones athl ... View more
