CPW Administrative Assistant III (Lake Pueblo State Park)

• Medical and Dental plans
• Strong flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus pre-tax 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 10 paid holidays per year plus generous vacation and sick leave
• Career advancement opportunities throughout the State system
• Some positions may qualify for thePublic Service Loan Forgiveness Program

This work unit exists to manage Lake Pueblo State Park under the terms of a lease agreement with the U.S. Department of Interior Bureau of Reclamation (property owner) and within the guidelines of statute regulation and Colorado Parks & Wildlife (CPW) regulation policy procedure and directive for the use benefit and enjoyment of over 3 million annual visitors which utilize the area.

Provide a safe and quality recreational experience along with a wide range of appropriate recreational and educational opportunities while protecting and enhancing the facilities and natural resources of the area by providing visitor services maintenance functions natural resource protection and education administration functions law enforcement public safety inter-agency cooperation and program development.

This position exists to provide a variety of direct information services to the visitors to the park. Information is delivered in person on the phone and by email. The position manages a variety of visitor center programs including park pass & registration sales facility rentals retail sales and Integrated Parks and Wildlife System. To act as an administrative assistant to the Park Manager(s) with an emphasis on accounting coordinating paperwork for the temporary hiring program revenue reporting and managing special projects.Specific duties include but are not limited to:

Office Manager
This position works directly with visitors to provide customer service answer questions and assist with passes permits registrations and license sales while ensuring accurate information and revenue collection. Duties include overseeing visitor center operations such as phones camping reservations scheduling and maintaining calendars as well as managing IPAWS and POS systems with accountability for revenue. The role is responsible for resolving visitor complaints maintaining the parks website social media and phone systems preparing marketing materials and processing hiring paperwork payroll and concession or agency payments.

This position works to provide exceptional customer service as a key program quality and ensures that staff deliver accurate park and division information to visitors in person by phone mail email social media and website. Schedules personnel to meet program goals providing customer service and increasing revenue.. Follows DNR Customer Service Directive. Creates a professional image of Colorado Parks and Wildlife emphasizing the importance of a positive experience for our visitors/customers.

Minimum Qualifications
Three years of experience in general Office/Clerical Support Administrative Assistant Experience Customer & Public Service Financial/Procurement Support Document & Information Management Coordination/Project Support. Supervisory or Lead Work Data Entry

Substitutions

• Appropriate education in Natural Resources Wildlife Management Biology Aquatic Biology/Fishery Science/Aquaculture/Fishery Management Ecology Environmental Science Environmental Policy Geography Geology Outdoor Recreation Zoology/Animal Sciences Engineering P.E / Professional Engineer Water resources planning or management Economics Public Administration Communications Law Social Sciences (e.g. sociology psychology human dimensions) Public Engagement/volunteer management Education Business Program Management/Project Management Computer Science Applied Computing Computer Engineering IT Accounting Finance Marketing or related field of study will substitute for the required experience on a year-for-year basis.

Class Code:Administrative Assistant

Preferred Qualifications:

• Current or former Colorado Parks & Wildlife work or volunteer experience is considered.
• Current or former State experience relevant to this position.
• Excellent customer service skills problem-solving abilities and critical thinking.
• Demonstrates initiative and self-motivation.
• Keen attention to detail.
• Exceptional organizational written communication and public speaking skills.
• Ability to work well independently as well as in/with a team.
• Prior administrative experience knowledge in Word Excel and Adobe programs proficiency in the use of Google email Google Docs Zoom/Google Meet CORE

• Organizational and time management skills.
• Strong level of written and oral communication skills.
• Strong multi-tasking skills problem-solving abilities attention to detail.
• Proficiency in Microsoft Word Excel Google Suite

• Colorado residency is required at the time of application.
• Must possess and maintain a valid state of Colorado drivers license if operating a State vehicle.
• Must possess and maintain a valid state of Colorado drivers license if operating State vehicles
• Driving and Criminal background checks required
• Regular work hours may start before 7 AM and extend past 6 PM.
• Weekends holidays and shift work required
• Travel for training and/or other park operational needs as needed
• Must possess computer skills and be capable of learning new computer programs
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).
• May be required to travel for trainings meetings and other job specific needs this could include overnight travel
• Pursuant to theDNR-120 Fleet and Driving Standards Administrative Directive any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

  To be compliant with the new fleet vehicle policy Motor Vehicle Records (MVRs) will be pulled for review for workers who:

  • Have an assigned State fleet vehicle

  • Are required to operate a vehicle as part of the position

  • Utilize a State fleet vehicle as a pool vehicle

  • 
    

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of or all of the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes cover letters and other attachments arenot considered as part of initial reviews thereforeit is important to document in your application your education experience minimum qualifications and preferred qualifications as outlined in the job announcement.

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content writing ability spelling grammar and effective communication.

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

• This recruitment may be used to fill more than one vacancy at this level and reporting location.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.