Rent Arrears Recovery Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Sutton - UK

Monthly Salary: £ 24 - 24

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

9 months contract with a Local Authority

Job Summary:

This is a front-line opportunity for an experienced Rent Arrears Recovery & Enforcement Officer to manage housing income and enforcement activities ensuring rent collection targets are achieved and arrears are effectively managed.

The role sits within a Financial Inclusion and Housing Income team and involves direct engagement with tenants legal processes and partnership working to support vulnerable residents and maximise income.

The successful candidate will handle a complex caseload with minimal supervision and play a critical role in safeguarding tenancies while ensuring robust income recovery in line with legal and organisational standards.

Key Duties/Accountabilities (Sample):

Manage rent accounts for an allocated patch and support overall team rent collection performance.

Monitor and recover housing rent and temporary accommodation arrears in line with best practice and organisational procedures.

Issue possession notices prepare legal documentation and represent the organisation in court for enforcement proceedings.

Conduct tenant interviews both in the office and at home (occasionally out of hours).

Provide income maximisation and debt advice working with vulnerable and at-risk tenants.

Liaise with internal departments and external agencies including legal services Citizens Advice and adult social care to support tenants and promote tenancy sustainment.

Draft clear accurate reports and correspondence relating to rent arrears recovery.

Organise and attend evictions where required.

Maintain accurate data on arrears management systems and contribute to service performance improvements.

Support the updating and development of policies procedures and team practices.

Skills/Experience:

Previous experience in housing rent recovery and enforcement is essential.

Knowledge of legal processes related to tenancy enforcement including preparation and presentation of court cases.

Strong experience in delivering services in a customer-facing role including handling sensitive and complex arrears cases.

Ability to work with vulnerable residents and to provide debt advice and income maximisation support.

Proven ability to work independently and manage a busy caseload while meeting performance targets.

Skilled in using housing management systems and Microsoft Office or equivalent with a willingness to learn new technologies.

Excellent written and verbal communication skills including the ability to write formal letters and prepare reports.

Capable of working collaboratively across departments and with external agencies.

Additional Information:

The closing date: 15/10/2025 @15:00.

This is a full-time role (36 hours/week) with standard office hours (09:00 17:00).

Required Skills:

Previous experience in housing rent recovery and enforcement is essential. Knowledge of legal processes related to tenancy enforcement including preparation and presentation of court cases. Strong experience in delivering services in a customer-facing role including handling sensitive and complex arrears cases. Ability to work with vulnerable residents and to provide debt advice and income maximisation support. Proven ability to work independently and manage a busy caseload while meeting performance targets. Skilled in using housing management systems and Microsoft Office or equivalent with a willingness to learn new technologies. Excellent written and verbal communication skills including the ability to write formal letters and prepare reports. Capable of working collaboratively across departments and with external agencies.

9 months contract with a Local Authority Job Summary: This is a front-line opportunity for an experienced Rent Arrears Recovery & Enforcement Officer to manage housing income and enforcement activities ensuring rent collection targets are achieved and arrears are effectively managed. The role sits w...