Adult Social Care (ASC) Debt Recovery Officer

Contract type: 2-year Fixed Term Contract Full Time (37 hours per week)

We have a vacancy for an experienced Recovery Income Officer who would join our Debt Recovery Tower on our Collections & Recovery Team in Bromley. We provide a full collection and debt recovery service on a range of debts across the Council; this role will focus on Adult Social Care debts. This role is a fantastic opportunity for someone used to a fast-paced environment with experience in debt recovery and a passion for delivering high-quality service.

Key tasks and responsibilities:

• Debt Management: Manage a diary of aged debts and proactively recover social care debts e.g. residential care respite and non-residential care charges ensuring timely progression of debts through their recovery cycles.
• Correspondence Handling: Deal with communications from debtors and third parties via phone and email handle interactions with vulnerable clients and their representatives i.e. executors of estates.
• Dispute Management: Refer queries to the appropriate Council department for resolution.
• Proactive Communication: Make daily proactive calls regarding payment and recovery of debts recommending Direct Debits and/or arrangements settlement from estates where appropriate.
• Debt Collection / Legal Action: Refer cases to local support services Debt Collectors (and review their returns) or recommend legal action where appropriate.
• Write-Offs: Make recommendations for write-offs.
• Record Keeping: Record all recovery actions on the Councils IT system Aspien Debt Recovery.
• Compliance: Ensure all work complies with SLAs regulatory and audit requirements to support service delivery.

Essential Skills and Attributes:

• Debt Recovery Experience: Prior experience is crucial particularly outbound call recovery.
• Fluent English: Proficiency in both written and spoken English.
• IT Skills: Competence in Microsoft Word Outlook and Excel.
• Telephony Skills: Proven ability to communicate effectively especially with vulnerable debtors.
• Self-Management: Confidence and professionalism in all interactions.
• Self-Motivation: Ability to work towards targets by prioritising and planning.
• Attention to Detail: Producing high-quality and accurate documentation.
• Flexibility and Adaptability: Being able to adjust in a changing environment.
• Team Collaboration: Work well within a team and have a willingness to assist team members when needed.

Security vetting and checks:

All successful candidates must meet the governments Baseline Personnel Security Standard (BPSS).

• External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs IVAs bankruptcies Scottish decrees or Administration Orders).
• Internal candidates: An annual adverse finance check will be required.

If you do not meet these requirements your offer may be withdrawn.

Liberata is a leading business service provider to public and private sector organisationsthroughout the pride ourselves in revolutionisingour clientsoperations using our expertiseand innovative solutions across a wide range of services including Revenues & Benefits Finance and Accounting HR & Payroll and Customer aim is to work in partnership with our clients to assistthem in becoming more efficient; leveragingour best in classbusiness process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees its clientsand its passion for process and an intense client focus ensures that we deliver an award winningservice and our entire workforce are encouraged to demonstrateour company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking enthusiasticand seeking a challenge we are the organisationfor you.