Patient Access Manager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Patient Access Manager plays a critical role in leading front-end registration operations supervising staff optimizing patient experience and driving key performance metrics. Reporting directly to the Director this individual will ensure seamless coordination between the registration team and the Shared Service Center (SSC) while managing KPIs service quality and operational performance.
- Lead a team of registration and front-desk staff ensuring performance and productivity across shifts
- Maintain high standards for patient check-in insurance verification and cash collection procedures
- Manage queue times wait time reduction and QA compliance for all registration areas
- Serve as liaison with Shared Service Center and escalate unresolved issues appropriately
- Respond promptly to patient complaints and conduct service recovery efforts
- Deliver ongoing staff education and monthly in-service meetings
- Manage operational reporting budgets and FTE allocation
- Participate in on-call rotations as part of the leadership structure
Requirements
Must-Have Qualifications (Non-Negotiable)
3 years in a managerial-level Patient Access role in an acute care hospital
Experience must be in a hospital with an Emergency Department (Urgent Care/Medical Centers not acceptable)
Previous oversight of high-volume teams (50 FTEs)
Proven ability to manage registration insurance verification upfront collections and complaint resolution
Bachelors Degree in Business or related field
Ability to track manage and report on 10 KPIs consistently
Candidates lacking acute care ER experience in a similarly sized hospital will be rejected.
Preferred Qualifications
Experience in Methodist HCA or Parallon environments
Background in multi-site or regional hospital systems
Familiarity with AIDET communication standards and hospital financial operations
Prior experience managing budget and FTE forecasting in a healthcare setting
Strong background in patient complaint management and service recovery initiatives
Required Skills:
Required Qualifications Sales Experience: Minimum 1 year of successful B2B sales experience with proven quota achievement Communication: Excellent presentation and interpersonal skills Valid Florida drivers license and clean driving record Availability: Ability to travel extensively within Florida territory (up to 80%) Preferred Qualifications Education: Bachelors degree preferred; life sciences background advantageous but not required Medical device pharmaceutical or healthcare sales experience Established relationships within Florida medical community Understanding of wound care burn treatment or reconstructive surgery Bilingual capabilities: Spanish/English and/or Creole/English
Required Education:
Bachelors Degree in Business or related
Company Industry
IT Services and IT Consulting
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
