Data Center Technician, IAD Sterling DCO, DCC Communities

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. By applying to this position your application will be considered for all locations we hire for in the United States. This includes but is not limited to: VA (Manassas Herndon Chantilly Auburn) OR (Boardman Umatilla Hermiston) OH (Columbus) CA (Santa Clara) given availability. This position requires the successful candidate report to a site location.

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization organizational skills effective communication and the ability to react quickly are critical to being addition to hardware and network repair candidates will install equipment create documentation innovate solutions and fix problems within the Data Center Space. This team works in an environment that operates 24/7.

All physical requirements are expected with reasonable accommodations:

* Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds
* Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
* Some regional travel may be required

NOTE: Amazon does not sponsor for immigration including for H-1B TN and other non-immigrant visas for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
NOTE: If applying for positions in Oregon (OR) and Ohio (OH) these sites are within AWS GovCloud region. Effective May 15 2017 logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Key job responsibilities
Performing server rack installations hardware break-fix on various components troubleshooting network issues and responding to operational incidents that impact service availability escalating to senior technicians and management as needed/required
Serving as a primary contact point for both internal and external stakeholders including engineers software developers vendors and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to train and onboard new team members


A day in the life
As a Data Center Technician professional you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
Take ownership of technical issues brought by their customer base engaging other teams when needed to drive resolution
Solve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting

You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid drivers license to travel within the regional work area as company transportation will not be provided.


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- 2 years of computer hardware troubleshooting and repair experience
- 1 years of computer networking experience
- High school or equivalent diploma

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50600/year in our lowest geographic market up to $113200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.