Engineer

Newark, DE - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

The Building Engineer holds full responsibility for the management and operation of facility services within mission-critical environments. Serving as the primary ABM point of contact for daily operations.

Pay:$ 36.61/Hourly

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicantsexperience skills abilities geographic locationand alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM Employee Benefits Staff & Management

Responsibilities

Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
Demonstrate capability and interest in training others.
Can be relied on to train service technicians and trainees.
Teach other technicians how to solve problems without solving the problem for them.
Keep technical knowledge up to date regarding equipment and concepts.
When presented with a problem know what to do and why and whether to repair or replace.
Search out and read applicable manuals and online sources.
Belong to and take advantage of technical organizations to improve technical knowledge.
Demonstrate capability of a handling heavy workload of calls
Upon receiving a customer complaint follow systematic questioning techniques and relate answers to the functioning of the system.
Follow point-by-point troubleshooting guides to find faults in a short period of time.
Avoid needless callbacks by checking complete system before leaving the job.
Check safety and limit controls for proper setting before leaving the job.
When faced with a seemingly unsolvable problem seek out help and solve the problem before leaving.
Use proper tools and instruments for troubleshooting.
Explore a customer complaint to determine the real problem.
Respond to customer complaints with the proper amount of sympathy and empathy.
When the problem is caused by the customers use of the system (rather than a fault of the system) tactfully instruct the customer on proper use of the system.
Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
Demonstrate ability to accurately determine job priorities by:
Adhering to planned call schedule
Scheduling report time concurrent with jobs
Handling interruptions in stride
Having the proper tools materials and scheduled tasking when arriving at the job site
Promptly and accurately complete all required paperwork.
Keep manager informed of unfavorable news changes made or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.

Qualifications

Must be 18 years of age or older.
Must meet all requirements to receive approval for working in specific ATS environments (if applicable) ten-year work history if available

DescriptionThe Building Engineer holds full responsibility for the management and operation of facility services within mission-critical environments. Serving as the primary ABM point of contact for daily operations. Pay:$ 36.61/HourlyThe pay listed is the hourly range or the hourly rate for this po...