Temporary Client Experience, Project Director

Everett, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Description

Pay:$ 160K/YR
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicantsexperience skills abilities geographic locationand alignment with market data.

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM Employee Benefits Staff & Management

The Program Customer Experience Director plays a critical leadership role in delivering high-impact commercial cleaning services project leadership and change management across manufacturing environment projects. This position is responsible for driving operational excellence project alignment ensuring
compliance with industry-specific standards and maintaining strong client relationships. The Manager will oversee project management and client engagement focusing on safety efficiency and measurable business value.

Key Responsibilities:
Client Engagement & Strategic Partnership

Build and maintain strong relationships with manufacturing clients plant managers and facility stakeholders.
Lead regular customer interactions escalation responses route business reviews and provide strategic reporting on service performance compliance and continuous improvement.
Serve as the primary point of contact for client communications escalations change management and service excellence.

Operational Leadership

Direct and support account teams to ensure consistent execution of ABMs cleaning protocols tailored to manufacturing environments.
Oversee daily project operations including industrial scheduling oversight and execution of cleaning sanitation and specialized services for production areas.
Ensure alignment with ABMs core priorities: safety sustainability and service excellence.

Compliance & Facility Standards

Ensure strict adherence to OSHA and other regulatory standards relevant to cleaning and operating in manufacturing facilities.
Implement quality assurance programs and long-term planning for project and infrastructure maintenance.

Team Development & Culture

Lead coach and develop site personnel to foster a high-performance safety-first culture.
Promote employee engagement morale and professional development.
Ensure compliance with employment laws union agreements (if applicable) and ABM policies.

Qualifications

Bachelors degree or equivalent experience (57 years in a leadership role within facilities or manufacturing support services).
Proven success in client experience project management change management scope and budget oversight.
Strong communication skillsable to lead tough conversations and interact with senior stakeholders team members and suppliers.
Proficiency in project management general software systems including spreadsheets and word processing tools.
Valid drivers license may be required.

Preferred Skills & Attributes

Deep understanding of manufacturing environments and industrial cleaning standards.
Strategic thinker with a customer-first mindset and a focus on operational efficiency.
Skilled at navigating complex organizations and managing large teams.
Ability to drive change and influence outcomes across diverse teams and client

Required Experience:

Director

DescriptionPay:$ 160K/YRThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicantsexperience skills abilities geographic locationand alignment with market data.Benefit Information:ABM offers a comprehensive benefits package. For informatio...