Service Supervisor Req ID 6040
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Job Location:
Broadview Heights, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing dynamic industry leader and partner of choice for the products and solutions that help our customers build improve feed power and protect our world. Come grow your career - See what opportunities await today!
JOB SUMMARY:
The Service Supervisor will lead the branch service shop and yard to ensure an efficient safe and profitable operation. This individual is responsible for developing and managing relationships with customers employees salesmen and other departments. The Service Supervisor will receive daily calls from customers regarding price and scheduling for machine repair and service technical information recognition of warranty contracts equipment transportation needs and other issues. To support our safety objectives we have developed a comprehensive safety system that emphasizes accountability commitment and active involvement. This role is also responsible for guiding new technicians and students as they progress through our Technician Development Training and for helping students develop their skills after graduation while aiding their progress through the various technician levels. Each employee is responsible for focusing on behaviors and safety activities that will drive zero incidents and injuries and promote a sustainable safety culture. This includes adherence to all Ohio Machinery Safety Policies procedures regulatory requirements and best safe practices.
JOB QUALIFICATIONS:
- High school diploma or equivalent required.
- Five years of industry experience.
- Five years of supervisory experience.
- Must have a comprehensive knowledge of mechanical repair procedures and their application to equipment repair.
- Knowledge and understanding of heavy equipment.
- Proficient computer skills.
- Proven experience working closely with internal and external customers.
KEYCOMPETENCIES:
- Ability to lead and motivate employees.
- Self-directed personable and service-oriented with technical aptitudes.
- Self-motivated organized.
- Mature and possesses sound business understanding.
- Ability to provide excellent customer service and product support through management of all aspects of the service department.
EMPLOYEE BENEFITS:
- 401(k):Match and employer discretionary contribution.
- Health Insurance:Two options are available including an HSA with a dollar-for-dollar match of up to $1200 per year.
- Dental & Vision Insurance:Comprehensive coverage options.
- Financial Access: Membership in a credit unionis available.
- Insurance:Life Insurance Short-Term Disability and Long-Term Disability coverage.
- Educational Opportunities:Scholarships for employees spouses and children through the Ohio Machinery Education and Opportunity Foundation.
- Compensation:Base pay annual bonus potential and company success share bonuses.
PHYSICAL REQUIREMENTS:
While performing the duties of the job the supervisor is occasionally required to sit push pull and balance. Frequently required to stand walk bend squat kneel balance and use hands to finger feel or operate objects. Occasionally heavy lifting (up to 50 lbs.) is required. Driving motor vehicles and heavy equipment is occasionally required. Climbing stairs and ladders is occasionally required. Hand-eye coordination is essential for operating equipment. Specific visual abilities required of this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations with both constant and sudden loud noises possible.
EEO Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
