Senior Vice President, Client Service – Private Assets

About Citco

Citco is a global leader in fund services corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2.0 trillion in assets under administration we deliver end-to-end solutions and exceptional service to meet our clients needs.

For more information about Citco please visit

About the Team & Business Line:

Client Service is at the heart of Citcos commitment to excellence forming a vital business line within the company. Our global client service teams are dedicated to providing tailored support ensuring that our clients diverse needs are met with efficiency integrity and a personal touch. Citcos ongoing investment in training and innovative technology solutions empowers our people to deliver outstanding client experience at every stage.

As a core member of our Client Service team you will collaborate with some of the industrys most experienced professionals helping to deliver exceptional results and build trusted relationships with clients across various sectors.

YourRole:

• Strategic Relationship Management
  • Key Personnel
    • Cultivate connections with C-suite executives. Gain insight into their professional history and achievements. Recognize key decision-makers and influencers. Foster personal relationships.
  • Client Infrastructure
    • Assess the extent of infrastructure investments made by the client. Familiarize yourself with their other service providers and vendors and identify their existing challenges.
  • Fund Structure and Strategy
    • Understand the fund structure and related entities. Understand investment strategy and short- and long-term business vision.

• Sales / Client Integration
  • New Sales Existing Clients
    • Identify & investigate opportunities to strengthen existing partnerships by advocating for the inclusion of more CITCO products and services.
    • Drive business development Participate in RFP process
  • Client On-boarding
    • Assist in the coordination of new client integrations and existing client launches.
  • Client Training
    • Hold strategic meetings and ensure clients are familiar with CITCO systems processes and outputs.

• Client Service Level Management
  • Service Level Agreement
    • Negotiate Service Level Agreements (SLAs) with the client in accordance with the service proposal collaborating closely with the appropriate Operations Team.
  • Communication Strategy
    • Establish a formal communication strategy format with the client which may include quarterly meetings usually in person along with monthly calls. The Relationship Manager will be tasked with implementing this communication strategy.
    • Communicate updates regarding Citcos developments system enhancements and product improvements to clients.
  • Client Liaison
    • Act as the clients representative within the organization and oversee internal communications with various business lines operational teams and support teams.
  • KPI Reporting
    • Develop Key Performance Indicators (KPIs) for both internal use and external dissemination.
  • Internal Reporting
    • Prepare local and global presentations/ reports as required on client relationships
• Client P & L
  • Profitability Reviews
    • Review profitability of client accounts and address negative trends. Validate trends vs the approved budget. Identify review and explain any variances.

Additional Responsibilities:

• Support the development of pricing models and fee proposals for the launch of new funds the introduction of additional services and the restructuring of fees.
• Regularly update the CRM system on a weekly basis to reflect client activities that are pertinent to the business.

About You:

• You have 10 -12 years of experience in client service and managing client relationships of an alternative asset manager at a fund administrator or other similar service provider.
• You haveskills in negotiation business planning and budgeting margin analysis and technical accounting.
• You havestrong leadership skills
• You haveproject management skills with attention to detail and proven ability to multi-task.
• You have strongwritten and verbal communication skills.
• You have aBachelors Degree in Accounting or similar fields
• CPA designation a plus

Salary Range: USD $ 215000 - 285000

Our Benefits

Your well-being is of paramount importance and central to our success here at Citco. Citcooffers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role experience skillset market conditions etc. Furthermore qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical dental and vision coverage short and long-term disability benefits a retirement savings plan tuition reimbursement mental health and wellness support parental leave and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength fostering innovation mutual respect and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodation to make our recruitment process more accessible for you please let your recruiter know.

As an equal opportunity employer Citco adheres to making all employment and personnel decisions without discriminating based on race color creed religion sex physical disability mental disability age marital status sexual orientation citizenship status national or ethnic origin or any other protected believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.