Knowledge Specialist

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Description Summary

The Knowledge Specialist will manage tools processes and content for multiple knowledge base platforms. Responsibilities will include curating and tailoring content for various audiences including students individual departments and all WGU staff; distilling complex information into clear concise articles; creating visual media including videos to demonstrate key concepts; regularly working with subject matter experts to review new and existing content for accuracy and relevancy; editing others materials to establish a clear and consistent voice; and use metrics to proactively identify and correct deficiencies in knowledge resources.

The Knowledge Specialist must possess excellent writing and grammar skills and be able to work independently delivering accurate documentation under deadline pressure. The person in this position will be required to know a variety of software programs in order to write text and create graphic and video content. Additionally the Knowledge Specialist will be required to edit and proofread documents produced by others.

The Knowledge Specialist must also be able to build and maintain good working relationships with subject matter experts use reporting tools to identify opportunities to improve knowledge offerings and manage their time and priorities effectively. To be considered individuals should have two or more years of relevant job experience and the ability to handle many projects at one time. The Knowledge Specialist will be asked to interpret problems and provide technical knowledge to end users (internal and external). The Knowledge Specialist will constantly interact with customers and fellow employees to answer questions and give advice.

Job Details:

Essential Functions and Responsibilities:

1. Organize material and complete writing assignments according to set standards regarding order clarity conciseness style and terminology

2. Manage publication of material to internal and external audiences

3. Proactively identify immediate and future opportunities for enhancement of knowledge offerings by using reporting and analytics tools

4. Edit standardize or make changes to material prepared by other writers or establishment personnel

5. Maintain records and files of work and revisions

6. Confer with end users and subject matter experts to establish technical specifications and determine subject material to be developed for publication

7. Coordinate ongoing maintenance of articles with subject matter experts on a regular basis

8. Regularly review published materials across multiple platforms for relevancy currency and accuracy.

9. Create and select graphic and video content to illustrate material

10. Interview faculty & staff and read journals and other material to become familiar with product technologies and production methods

11. Be able to focus on details and work in a fast-paced growth environment while meeting daily challenges with multiple competing priorities and pressures

12. Demonstrate initiative and the ability to work autonomously

Knowledge Skill and Abilities

Ability to work independently in a dynamic environment

Strong communication interpersonal research and analytical skills

Ability to translate complex information into accessible formats

Superb spelling grammar clarity and editing skills

Ability to work side by side with other leaders in the organization to achieve excellence

Advanced knowledge of Knowledge Base management tools

Ability to build a vision and philosophy for knowledge resources that aligns with WGUs mission

Qualifications

Minimum Qualifications:

• Bachelors degree in Information Science Communications Instructional Design or related field.
• Knowledge-Centered Service v6 Fundamentals Certification.
• 2 years of experience in knowledge management technical writing/editing or journalism.

Preferred Qualifications:

• Masters degree in Knowledge Management Technical Communication or Digital Learning or Instructional Design.
• Knowledge-Centered Service v6 Practices Certification.
• 1 years of experience with Knowledge Management in ServiceNow.

Job Description Disclaimer: This position description provides the major duties/responsibilities requirements and working conditions for the position. It is intended to be an accurate reflection of the current position however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.