Business Effectiveness Senior Consultant (OCM)
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Job Location:
Lake Mary, FL - USA
Yearly Salary:
$ 72000 - 141000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.
Implements change management projects including stakeholder management leadership alignment organizational development and culture. Creates content and disseminates business communications to employees on multiple platforms.JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Partners across the enterprise to design and deliver cross-functional change management solutions to improve business results.
- Owns and leads large-scale complex change initiatives impacting multiple Operations and Underwriting teams and/or other business areas. Triage new communication and training requests to determine if training communication or change management intervention is required.
- Utilizing the approved methodology assesses stakeholders impact change drivers and barriers to change to determine risk and risk mitigation processes. Identifies and mitigates integration risks and issues.
- Under minimal or no technical direction drafts business communications on behalf of Operations Senior Leaders targeted at internal audiences and executive stakeholders.
- Drafts edits and ensures accurate distribution of brand-compliant announcements across functions. Demonstrates consistent use of brand templates alignment to corporate guidelines and communication protocols and rules of engagement.
- Collaborates with all levels of Operations Leaders HR Business Partners Corporate Communications and UWS/Field Operations Leaders to facilitate process for leaders to model and implement changes needed to support adoption or improve functional performance.
- Designs and formalizes process and governance for Operations Service Delivery and Underwriting Change Management.
- Measures change process and effectiveness of communication based on stakeholder feedback and surveys. Analyzes data and trends to determine business readiness and if solution had desired impact. Identify opportunities for improvement communicate results to stakeholders and act on lessons learned.
May perform additional duties as assigned.
Reporting Relationship
- Typically Director or above
Skills Knowledge & Abilities
- Advanced expertise in change management and communication theories principles and best practices.
- Experience successfully designing and leading change management activities.
- Expert business acumen with ability to effectively develop and implement strategies that support business objectives for Underwriting and Operations.
- Excellent writing and editing skills and ability to translate technical and/or complicated information into clear concise messages that are appropriate for the targeted audience.
- Solid project management organization and planning skills with the ability to manage multiple projects effectively in a fast-paced environment.
- Strong interpersonal communication and presentation skills. Ability to effectively interact with all levels of CNAs internal and external business partners.
- Highly collaborative and comfortable navigating organizational dynamics.
- Ability to exercise independent judgment and make critical business decisions effectively within scope of authority.
- Solid knowledge of Microsoft Office applications especially Word PowerPoint and Excel.
Education & Experience
- Bachelors Degree in English Journalism Communications Change Management or related discipline; or equivalent work experience. Masters degree preferred.
- Typically 5 8 years communications and change management experience
- Prosci Certification preferred.
- Previous insurance industry experience required
#LI-Hybrid
#LI-DM1
In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $72000 to $141000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.
Required Experience:
Senior IC
Key Skills
- Business Consulting
- Cognos
- Power BI
- Business Analysis
- Visio
- TFS
- SAP BW 4HANA
- Business requirements
- Strategic Planning
- Management Consulting
- SDLC
- Data Analysis Skills
About Company
CNA provides insurance solutions to more than 1 million businesses and professionals worldwide. With more than 100 years of industry experience, CNA has earned a reputation as one of the most trusted commercial insurance companies in the business. We’re a powerful legacy built on expe ... View more
