Client Onboarding Associate
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
J.P. Morgan a global leader in financial services offers strategic advice and products to top corporations governments and investors. We prioritize building trusted long-term partnerships to help clients achieve their goals. Our diverse workforce is key to our success and we are committed to diversity and inclusion ensuring equal opportunities for all regardless of any protected attributes.
As a Client Onboarding Associate within the Client Onboarding Team you will have a client-facing role acting as a Project Manager for the implementation of JPMorgan products including bank accounts payments and collections solutions bank statements this role you will work closely with clients Sales Product Operations and Client Service to enhance global client satisfaction through seamless delivery of treasury solutions using robust tools and proven methodology expert consultation and client advocacy. Be seen as an innovative passionate and proactive partner in delivering a seamless end-to-end client experience. You must be able to coordinate multi-disciplinary internal and client teams to understand client requirements and deliver the implementation of new business wins efficiently and on-time; recognize issues and their severity escalate to appropriate team members/functions and own those that are appropriate. This role will handle multiple deals/projects concurrently that may have competing priorities resources and timelines. You must work independently with minimal supervision as well as partner with the larger project deal team.
Job responsibilities:
- Host scoping meetings with the client to ensure product and technical requirements are understood and satisfied in accordance with the clients business and technical needs as well as the firms capabilities
- Prepare Statement of Work outlining product implementation options and timeline
- Lead recurring project status meetings via conference call
- Use tracking tools and systems to document current project status issues and risks for all active projects
- Serve as an effective point of escalation on behalf of client
- Support client during production migration and production verification; coordinate with production teams to ensure all components are successfully migrated and provide timely status updates to the client and project team
Required qualifications capabilities and skills:
- Fluent written and spoken in English language.
- Excellent verbal and written communication skills to both clients and internal partners
- University degree (graduated or in progress)
Preferred qualifications capabilities and skills:
- Project Management experience
- Client facing experience
- Cash Management and Treasury knowledge
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
