Digital Product Manager Service Communications

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a Non-Employee Contingent Worker Role providing services for TIAAs family of companies and will be employed by TIAAs preferred 3rd Party Supplier. As a Non-Employee CW perform a variety of moderately complex business planning support and project-related an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite likely in a hybrid capacity at the location(s) listed in this posting.

The anticipated term of this engagement will be 14 months. This term could be extended based on company business needs.

CW-Project/Program Management Analyst V
The ProjectProg Mgmt job plans organizes and controls resources/processes to achieve project/program objectives within scope time quality and budget constraints. This job is recognized as an expert in the field of Project Management and is responsible for managing the organizations largest and most complex projects.

Key Responsibilities and Duties

Organizes large project teams by assigning individual responsibilities developing project schedules and determining resource requirements necessary to ensure project is successful.
Estimates the costs resources and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
Establishes project plan and monitors progress and performance against this plan.
Monitors the status of projects including cost timing and staffing.
Identifies and resolves obstacles to completing project on time and to budget.
Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.

Educational Requirements

University (Degree) Preferred

Work Experience

5 Years Required; 7 Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level
9IC

Digital Product Manager - Service Communications

We are seeking an experienced Digital Product Manager to champion the customer and participant voice while driving ROI-focused improvements to TIAAs service communications platform. This role will translate customer experience insights and technology enhancements into strategic communications initiatives that deliver measurable business value.

Key Responsibilities:

Serve as the primary advocate for customer and participant needs within the service communications domain ensuring all platform enhancements align with user expectations and business objectives
Prioritize communications platform enhancements based on comprehensive ROI analysis balancing customer impact with resource investment and business outcomes
Define detailed functional and technical requirements for service communication templates ensuring scalability personalization and regulatory compliance
Develop and maintain the strategic service communications roadmap aligning short-term tactical improvements with long-term vision and business goals
Create compelling narratives and executive-level presentations to communicate product strategy progress and ROI to senior leadership and key stakeholders
Collaborate with cross-functional teams including customer experience technology compliance and operations to ensure seamless implementation of communication improvements
Analyze customer feedback engagement metrics and business performance data to continuously optimize communication effectiveness
Partner with legal and compliance teams to ensure all communications meet regulatory standards while maintaining exceptional user experience

Required Qualifications:

5-7 years of digital product management experience with demonstrated expertise in customer communications or similar domain
Proven track record of translating customer insights into actionable product requirements and measurable business outcomes
Strong analytical skills with experience conducting ROI analysis and data-driven decision making
Exceptional storytelling abilities with experience presenting to C-level executives and senior stakeholders
Deep understanding of customer experience principles and ability to advocate for user needs
Experience with communications platforms template management systems and personalization technologies
Strong project management skills and experience working in agile environments

This role offers the opportunity to directly impact how TIAA communicates with millions of participants while driving significant business value through strategic platform improvements.

Start Date: 31-Oct-2025

End Date: 31-Dec-2026

Travel Required: No

Anticipated Posting End Date:

Base Pay Range: $59.28/hr - $101.44/hr

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic location.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.

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Required Experience: