Member Success Coordinator
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Member Success Coordinator
Location: Hybrid (Washington DC Metro Area preferred)
Employment Type: Full-Time
Are you someone who brings not just capability but energy Were partnering with a mission-driven organization to find a Member Success Coordinator who thrives in a fast-moving high-accountability environment. This role touches nearly every part of the member ecosystem so were looking for someone with a strong sense of ownership curiosity and contagious positivity.
If youre excited to help build something new embrace change and enjoy being part of a collaborative team this could be the perfect opportunity for you.
What Youll Bring
Position Summary
As the Member Success Coordinator youll serve as the frontline representative for a national membership-based organization. Youll support members via phone and email ensuring a positive professional experience at every point of contact. Youll also play a key role in maintaining data integrity supporting campaigns and contributing to member satisfaction.
This is an ideal role for someone who enjoys helping others thrives in a structured but fast-paced environment and is eager to grow in data management operations or member engagement.
Key Responsibilities
Member Support (50%)
Required Skills & Experience
Preferred Qualifications
Growth & Development
This role offers a clear path for growth in data management analytics and member experience.
Location: Hybrid (Washington DC Metro Area preferred)
Employment Type: Full-Time
Are you someone who brings not just capability but energy Were partnering with a mission-driven organization to find a Member Success Coordinator who thrives in a fast-moving high-accountability environment. This role touches nearly every part of the member ecosystem so were looking for someone with a strong sense of ownership curiosity and contagious positivity.
If youre excited to help build something new embrace change and enjoy being part of a collaborative team this could be the perfect opportunity for you.
What Youll Bring
- A confident professional communication style comfortable on the phone and over email.
- Pride in accuracy and organization with an understanding of the why behind the work.
- A calm solutions-oriented mindset under pressure.
- A fast-learning attitude especially when it comes to new systems and data.
- A team-first mentality that contributes to culture not just checklists.
Position Summary
As the Member Success Coordinator youll serve as the frontline representative for a national membership-based organization. Youll support members via phone and email ensuring a positive professional experience at every point of contact. Youll also play a key role in maintaining data integrity supporting campaigns and contributing to member satisfaction.
This is an ideal role for someone who enjoys helping others thrives in a structured but fast-paced environment and is eager to grow in data management operations or member engagement.
Key Responsibilities
Member Support (50%)
- Serve as the first point of contact for members providing friendly and accurate assistance.
- Own member inquiries from start to finish ensuring timely resolution.
- Resolve issues related to renewals login access payments and general questions.
- Maintain up-to-date knowledge of programs and benefits.
- Log interactions thoroughly in Salesforce.
- Enter and update member information in Salesforce.
- Review and correct data inconsistencies.
- Support data hygiene projects and ensure compliance with privacy standards.
- Assist with membership campaigns and communications.
- Coordinate print/mail projects and event follow-up.
- Help execute member feedback surveys.
- Contribute to SOP documentation and process improvements.
Required Skills & Experience
- Bachelors degree preferred or equivalent experience.
- 2 years in customer service admin support or membership operations.
- Strong written and verbal communication skills.
- Exceptional attention to detail and time management.
- Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM.
- Professional demeanor and team-oriented mindset.
Preferred Qualifications
- Proactive problem-solver with a passion for process improvement.
- Interest in data integrity analytics or user experience.
- Collaborative spirit and desire to help others succeed.
Growth & Development
This role offers a clear path for growth in data management analytics and member experience.
Required Experience:
IC
Key Skills
- Commercial Property Paralegal
- JAVA/J2EE
- Building Construction
- Javase
- Administrative Services
About Company
Cordia Resources is a professional recruiting and staffing firm specializing in the areas of Accounting, Finance, HR, and IT in the Washington DC Metro region.
