Senior IT Support Specialist India
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities devices and access across your organization. With JumpCloud IT teams and MSPs enable users to work securely from anywhere and manage their Windows Apple Linux and Android devices from a single platform. JumpCloud is IT Simplified.
About the Team
Our IT team strives to improve the employee experience and enhance business functions through the use of technology. They work with teams across the organization to provide technical support system administration consultation and many other services.
What youll be doing:
- Handle IT support requests from internal end users.
- Follow up on outstanding requests and ensure timely resolution.
- Create accounts and configure hardware as part of the on-boarding process.
- Assist with employee training and onboarding.
- Manage and monitor internal IT assets to ensure accurate inventory records.
- Support computers printers scanners computer peripherals.
- Become a pro using our own platform to support our own employees.
- Take ownership of assigned IT related projects. These projects can include a wide range of tasks including but not limited to documentation configuration of systems and applications and integrations.
- Work with vendors to procure equipment
What were looking for:
- 4-6 years of IT experience or equivalent education.
- A strong desire to learn new technologies.
- Process driven and highly organized.
- The ability to give and receive constructive feedback.
- The ability to thrive in a fast-moving team-oriented collaborative environment.
- You can demonstrate critical thinking to resolve day-to-day end user issues.
- You are a people person with strong customer service and troubleshooting skills.
- Vendor management.
- Proficient in Mac OS X and Windows. Well throw a few Linux systems in there to keep you on your toes.
- Ability to translate technical information to non-technical users.
- Experience with SSO.
- Scripting in PowerShell (Python would be a plus).
- ITIL awareness a plus.
#LI-YI1
Where youll be working/Location:
JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud has teams in 15 countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud
If you thrive working in a fast SaaS-based environment and you are passionate about solving challenging technical problems we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! Youll work with amazing talent across each department who are passionate about our mission. Were out of the box thinkers so your unique ideas and approaches for conceiving a product and/or feature will be welcome. Youll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about.
One of JumpClouds three core values is to Build Connections. To us that means creating human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc. We care deeply about the people that we work with and want to see everyone succeed. - Rajat Bhargava CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information such as credit card details or bank account numbers during the recruitment process. Additionally JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@) and will never ask for any payment fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity please do not provide any personal/financial information and contact us immediately at with the subject line Scam Notice
#LI-Remote #BI-Remote
Required Experience:
Senior IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
