Help Desk Executive

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

POSITION GOALS

Process Management from inception to call completion of all service requests

Capturing information on consistent manner

Allows for complete analysis & request tracking

Compliant with the clients name policies & procedures

Determines service responsibility

Carrying Customer satisfaction survey

Guaranteed single point of contact for client name staff & contractors

DUTIES & RESPONSIBILITIES

Efficiently handling Helpdesk Calls

Act as the first point of contact for service request calls & requisitions through data and voice support

Ensure each request is recorded properly & promptly

Efficiently coordinating with team of technician and FM staff for timely completion of calls

Maintaining conference/ meeting room booking

Follow up of the each work request issued to ensure its closure

Provide feedback to the requester on the status of their request

Monitor the performance of contractors to whom a request has been issued

Notify the senior facilities manager / client on site at the time of all Emergency calls

Provide a detailed summary status of calls in a daily / Weekly and monthly basis

Provide general assistance to other facilities functions (e.g. Stationery) as required

Coordinating with landlord for parking pass & Vehicle stickers & maintaining the data for the same

Circle back with update/closures

KEY PERFORMANCE MEASURES

Ensure each and every calls are completed in given period (SLA/TAT)

Respond to mails at timely manner.

To be able to work independently.

Completion of all assigned work on time and accurately

Location:

On-site Mumbai MH

Scheduled Weekly Hours:

Job Tags:

Hiring

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...