Customer Success Manager Senior (OTC ) REF4477F
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Job Location:
Any - Hungary
Monthly Salary:
Not Disclosed
Posted on:
09-10-2025
Vacancies:
1 Vacancy
Job Summary
Your Key Responsibilities
As a Customer Success Manager for Open Telekom Cloud (OTC) you will:
- Be the go-to Open Telekom Cloud expert leveraging your cloud expertise to provide customers with reliable guidance and drive business growth.
- Offer tailored advice to customers assisting with their first-time use of OTC or enhancing their ongoing cloud performance through consumption growth and upselling strategies.
- Proactively engage customers to prevent churn using analytical insights and management expertise to ensure satisfaction and success.
- Leverage technical know-how to improve both customer satisfaction and organizational efficiency.
- Liaise with cross-functional teams to translate customer requirements into actionable feature requests.
- Actively contribute to the vertical squads within Open Telekom Cloud.
- Collaborate on the optimization and evolution of Customer Success Management for OTC delivering impactful results.
- Provide feedback that elevates our Service Excellence Culture ensuring quality improvement across all areas of OTC Customer Success Management.
Qualifications :
Are you the perfect fit Heres what were looking for:
- A degree in computer science engineering or a comparable field of study or professional qualification.
- Expert knowledge and hands-on experience in IT architecture cloud technologies (IaaS PaaS SaaS) and market-relevant cloud ecosystems.
- AI knowledge is a plushelp shape the future!
- Strong communication and presentation skills: build confidence with customers and ensure top-notch service delivery.
- Familiarity with offerings from AWS Microsoft Azure Google Cloud and Rackspace is beneficial.
- Experience with developer tools APIs and integration frameworks is a strong advantage.
- Understanding the world of standardized services through platforms to offer robust technical solutions.
- Proven success in working with international teams and coordinating across borders.
Soft Skills That Make You Shine
- Team spirit and emotional intelligence paired with assertiveness and a proactive work style.
- Resilience and flexibility to adapt in fast-paced environments with a startup mindset.
- A love for supporting customers and helping them unlock their full potential with cloud technologies.
What Youll Need to Succeed
- Cloud certifications - showcase your expertise.
- Fluent German and English skills both spoken and written.
- Willingness to travel occasionally for both domestic and international assignments.
Additional Information :
Why Join Us
- Be part of Europes biggest sovereign public cloud.
- Work on innovative cloud solutions that are ** shaping the future**.
- Collaborate with a vibrant dynamic and international team that thrives on creativity excellence and customer satisfaction.
- Grow your career in an environment committed to learning development and expanding your skillset.
Apply now and lets build the future of cloud success together!
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more
