Customer Support Consultant (IGT1 Kyriba)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are delighted to be seeking a Customer Support Consultant. You will have the unique opportunity to be the voice of our product and the frontline advocate for our customers. This role directly shapes our clients experience satisfaction and loyalty. By delivering fast empathetic and effective support you will help our customers get the full value from their Kyriba product suite and ensure they remain committed ambassadors.
Key Responsibilities
- Deliver exceptional customer support across channels (email phone etc.) ensuring fast friendly and solution-oriented responses.
- Analyze and resolve a broad range of customer issues collaborating with cross-functional teams when escalation is needed to drive resolution.
- Proactively share insights from customer interactions to help improve our products processes and documentation.
- Develop and maintain deep product expertise to serve as a trusted advisor for customers and colleagues.
- Track and document all support activities with accuracy and attention to detail ensuring data integrity and compliance.
- Contribute to team learning by sharing best practices and supporting onboarding of new team members.
Qualifications :
- Proven experience in a customer-facing or support role ideally in SaaS technology or a fast-paced environment.
- Excellent communication skills with a passion for solving problems and making customers feel heard and valued.
- A logical analytical and troubleshooting approach with a growth mindset and willingness to learn new technologies.
- Collaborative spirit and positive attitudeready to support team goals and drive continuous improvement.
- Comfort working with support platforms (Salesforce Service Cloud) and knowledge base tools.
- Financial Savvy - knowledge of cash management positioning and forecasting bank reportingpayments (domestic and/or international) in-house banking financial transactions pertaining to debt investments and foreign exchange and/or general ledger
- Tech Savvy: comfort with file exchange systems API bank file protocols data integration automation features performance analysis
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
