Reception Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below but not limited to these:
- Assist guests with check in and checkout and other cashiering duties
- Capable of defining coordinating and managing a service delivery system utilizing resources tools data and service standards
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Efficient in assisting guests throughout their stay with any requirements handling guest feedback provide direction and give suggestions
- Handle guests mails messages and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Meet greet and provide rooming for VIP guests
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Qualifications :
- GCE A Level or equivalent; University Degree preferred
- Minimum 4 years hotel front office experience including 1 year in a supervisory role
- Fluent in English (reading writing speaking)
- Proficient in computer applications including Windows internet and word processing
- Technical knowledge in Front Office operations
- Strong leadership interpersonal and communication skills
- Detail-oriented organised and flexible with working extended hours
- Ability to work independently and under pressure in a diverse team environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corrosion Inspection
- In House Legal
- Aircraft
- DCS
- Biology
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
