Job Description

Sales Manager

Overview

Are you a confident results-driven sales professional with leadership experience and a passion for customer care If so this could be the perfect role for you. This is a hands-on sales-focused role where you will manage the day-to-day running of a thriving sales office lead a team of sales advisors and ensure our clients standards of customer service and engagement remain at the highest level. You will be responsible for driving new business and growth within existing accounts while building long-term client relationships and supporting your team to deliver outstanding results.

Benefits

• Competitive basic salary of 35000 per annum.
• Monthly commission.
• Up to 20% discretionary performance-related bonus.
• 28 days holiday including bank holidays (increasing up to 33 days with length of service).
• Monday to Friday working.
• Employee discounts.
• On-site parking.

Responsibilities

• Lead motivate and manage a team of sales and customer service professionals.
• Develop and execute sales strategies to grow existing accounts and acquire new business.
• Monitor team performance against KPIs holding regular meetings and providing coaching and guidance.
• Build and maintain strong relationships with clients offering expert product knowledge and tailored support.
• Manage and resolve complex customer requests complaints or escalations embedding corrective actions into processes.
• Work closely with the Warehouse and Logistics teams to ensure smooth order fulfilment and proactive communication with customers.
• Analyse sales data service levels and market trends to inform business decisions and improvement initiatives.
• Produce weekly and monthly reports for senior management covering sales customer feedback account performance and service metrics.
• Provide ongoing training and support conducting one-to-one reviews and developing team members skills.
• Drive continuous improvement in both sales processes and customer service standards.

Qualifications

• Proven track record in sales management preferably in food beverage or FMCG sectors.
• Experience managing both sales and customer service teams with measurable results.
• Strong communication skills with a confident telephone manner and the ability to build quick rapport with customers.
• Skilled in conflict resolution negotiation and problem-solving.
• Highly organised with excellent administration skills and proficiency in Microsoft Office.
• Target-driven adaptable and proactive in identifying opportunities for growth and service improvement.
• Team player who inspires and develops others with a hunger to deliver results and drive business success.

If you are ready to take the next step in your career and contribute to a thriving organisation we encourage you to apply today!

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not we will email you to advise you of this. If we feel there may be other roles available for you we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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Experience:

Manager