Learning Innovation Principal, Talent Development

Who we are

At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilios next Learning Innovation Principal Talent Development.

About the job

This position is needed to drive the future of Talent Development by integrating AI emerging technologies and cutting-edge practices into scalable adaptive and personalized learning solutions.

Youll lead our enterprise learning innovation strategyresearching future-of-learning trends experimenting with advanced technologies and converting insights into solutions that accelerate skills growth and business readiness. Youll shape skill-based learning pathways manage Twilios learning technology ecosystem and ensure that every innovation translates into measurable business impact.

This role sits at the intersection of strategy technology and people. Youll collaborate with cross-functional leaders across Talent Development People Tech and Business Units to test refine and scale transformative solutions. Youll also serve as a translatormaking sense of AI and workforce trends and embedding them into Twilios talent development strategy.

Ideal candidates are systems thinkers with deep technical fluency creativity and the ability to influence adoption of new ideas in complex organizations.>.

Responsibilities

In this role youll:

• Lead Twilios enterprise learning innovation strategy: develop and sustain a pipeline for exploring testing and scaling AI-enabled and tech-forward solutions.
• Research and assess emerging technologies (AI data science adaptive platforms) to accelerate personalization speed and impact of learning.
• Design pilot and scale skill-based learning pathways that integrate AI and adaptive learning systems.
• Manage Twilios learning technology ecosystemevaluate platforms oversee vendors and drive adoption of scalable infrastructure.
• Partner with cross-functional leaders to co-create and launch transformative solutions aligned to workforce readiness.
• Build AI-enabled learning experiences including microlearning adaptive content and in-flow nudges.
• Measure impact through skill growth behavioral outcomes and business KPIs; translate insights into strategy refinement.
• Build team and stakeholder fluency in future-of-learning trends to inspire and accelerate adoption.
• Facilitate training interventions and learning opportunities across audiences as needed.

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelors degree required; advanced degree or professional certifications in AI/HR/OD preferred.
• 10 years in digital learning/learning innovation including 2 years applying AI in L&D.
• Strong data fluency including learning analytics dashboards and KPI tracking.
• Proven record leading cross-functional pilots from concept to scaled execution.
• Experience managing vendor partnerships in the learning technology ecosystem.
• Ability to operate independently and make high-impact decisions in ambiguous contexts.
• Strong facilitation skills with experience delivering both live and asynchronous training.

Desired:

• Advanced degree in Education Learning Sciences Educational Technology or related field.
• Recognized externally as a thought leader in learning innovation and AI-enabled learning.
• Familiarity with design thinking product management or strategic foresight in learning contexts.
• Experience piloting AI-enabled solutions and scaling enterprise adoption.

Location

This role will be remote Canada and is eligible to be hired in Ontario BC or Alberta

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : $118200 - $147700

The successful candidates starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location.

Twilio thinks big. Do you

We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.