Head of Enterprise Change Management

Job Title: Head of Enterprise Change Management
Reports To: Chief Executive Officer (CEO)
Department: Enterprise Transformation

Location: Boston MA (Hybrid)

Overview

We are seeking a strategic and dynamic Head of Enterprise Change Management to drive adoption and engagement for large-scale cross-functional initiatives that span our entire organization. This role will be instrumental in ensuring that transformational effortssuch as the adoption of AI rollout of new customer-facing technologies internal process and cultural changes and implementation of agile methodologiesare embraced understood and sustained across all levels of the company.

Key Responsibilities

• Strategic Change Leadership
  • Lead change management efforts for enterprise-wide initiatives ensuring alignment with business goals and employee needs.
  • Partner with the Executive Operating Group and senior business leaders to define change strategies and success metrics.
  • Assess the organizations change management needs and build a team that will support your change management strategy across the business.
• Communication & Engagement
  • Develop and execute communication plans that clearly articulate the value and impact of changes.
  • Create excitement and momentum around new initiatives through storytelling campaigns and internal branding.
• Training & Enablement
  • Design and deliver customized training programs to support adoption and capability building.
  • Collaborate with People & Culture to integrate change-related training into existing frameworks.
• Measurement & Feedback
  • Establish KPIs and feedback loops to monitor adoption identify resistance and adjust strategies accordingly.
  • Provide regular reporting to executive stakeholders on progress risks and opportunities.
• Cross-Functional Collaboration
  • Serve as a liaison between executive sponsors and business units to ensure seamless execution and employee readiness.
  • Facilitate workshops listening sessions and stakeholder interviews to surface insights and inform planning.

Qualifications

• At least five years of proven experience leading change management for complex enterprise-wide initiatives and at least ten years of business leadership experience.
• Bachelors degree in Organizational Development Communications Business or related field; Masters preferred.
• Strong understanding of organizational behavior communication strategy and adult learning principles.
• Exceptional written and verbal communication skills.
• Ability to influence and build relationships across all levels of the organization.
• Experience with tools like Prosci ADKAR Kotters 8-Step Process or similar frameworks; Change Management Certification through Prosci Kotter or the like preferred.

Benefits

• 50% Discount on GCC trips
• Robust healthcare benefits including medical dental vision and flex spending accounts
• 401k Retirement Savings account with company match
• Generous Paid time off (PTO)
• Paid holidays throughout the year
• Early release summer Fridays
• Company-paid life insurance
• Paid short- and long-term disability insurance
• Discounted auto and renters insurance
• Volunteer and philanthropy opportunities to give back in Boston and where we travel
• Casual dress code every day

About Us

Grand Circle Corporation is the leader in international travel adventure and discovery for Americans aged 50. Headquartered in Boston MA and with more than 45 offices globally more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line Overseas Adventure Travel and Grand Circle Travel.

To learn more please visit our websites at and .