Account Manager Merchant Accounts

Why Work For Us

Grubhubpart ofWonder Group Incis all about connecting hungry diners with our network of over 375000 merchants nationwide. Innovative technology user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process!

About the Opportunity:

As an Account Manager in the SMB Merchant Network youll oversee a restaurant portfolio optimizing their Grubhub account enhancing menu pages and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.

The Impact You Will Make

• Develop a solid understanding of Grubhubs products and services including their features benefits and value propositions.
• Assist in managing a portfolio of accounts ensuring timely communication and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners boosting order volume and delivering top-quality service to their diners.
• Conduct regular check-ins with restaurant partners to gather feedback assess satisfaction levels and identify areas for improvement.
• Respond to restaurant inquiries account issues and requests or route them to appropriate company departments within turnaround time expectations
• Maintain accurate and up-to-date records of client interactions including notes on discussions action items and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge sales skills and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives demonstrating a willingness to learn and grow in the role.

What You Bring to the Table:

• Outstanding positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
• Bachelors Degree or equivalent years of experience and High School degree/GED required
• 1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
• Mandarin Speaking
• Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.
• Strong verbal and written communication skills
• Confident making outbound dials on the phone
• Proven track record of success in meeting and exceeding goals
• Impeccable organizational skills easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
• Strong computer skills (MS Office Google products) with the ability to quickly learn new software. Experience with or similar CRM is a plus.

We reward our Sales positions with competitive pay. For this role we offer uncapped commission with a base salary range as outlined below based on factors including geographic location.

New York: $70500 - $88000 (88000 - $110000 OTE)

Grubhub uses geographic-specific salary structures which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors such as the candidates skills education training credentials and experience.

And Of Course Perks!

• PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical dental and vision benefits employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. Youll receive a great compensation package with eligibility for generous incentives bonuses commission or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like theGrubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics. If youre applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

If you are a resident of the State of California and would like a copy of our CA privacy notice please email