Senior Revenue Analyst – Customer Retention & Expansion

Copenhagen - Denmark

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Veo is a global leader in AI-based sports camera technology. Our innovative fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. Were democratizing the world of sports by granting video analysis for teams on all levelsa privilege that used to be only for the few. More than 40000 clubs in 90 countries record their games every week.

Growing as fast as we do in Veo means that every day is different exciting and challenging both on the front line and in the back office.

But thats not the most remarkable thing about us.

The coolest thing is our people. Weve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.

Were looking for adata-driven and commercially minded Senior Revenue Analystto join our Revenue Analytics team with a specific focus oncustomer adoption retention renewals and account expansion.

This role is about making sure our existing customers get maximum value from Veo and continue to grow with us. Youll deliver insights and reporting that empower ourStrategic Accounts Renewals Adoption and Support teamsto reduce churn improve customer relationships and identify opportunities for expansion.

If you have extensive analytical skills experience supporting post-sales teams and an interest in improving the customer journey after the deal is won wed like to hear from you.

About the Role

Our Marketing and Sales teams focus on generating and converting leads at the top of the funnel with support from us in the revenue analytics team.This role begins after a customer has joined Veo - when adoption retention and growth become critical.

This is why we need you

Your goal is to ensure our customer-facing teams havethe right data at the right timeto act effectively. Youll make sure that:

Adoption & Onboarding:Customer success managers know which new customers need extra support to adopt and see value early.

Retention & Churn:At-risk accounts are flagged so operational teams can proactively reach out.

Renewals:Renewal health is tracked and playbook drivers of retention are measured and improved.

Support Insights:Backlog trends are monitored so the Support team can prioritize and avoid bottlenecks that impact experience.

Strategic Accounts:Account managers have clarity on whether our largest customers are adopting deeply enough to stay and grow.

Youll report to theHead of Pricing & Revenue Insightsbut you collaborate closely with leaders across Strategic Accounts Renewals and Support.

Your work willequip these teams to act not react- helping Veo protect and grow our customer base.

What You Will Do

Adoption & Retention Analytics:Track post-sale engagement and highlight customers who need intervention to ensure long-term success.
Renewal Forecasting:Build frameworks that give clear visibility into renewal likelihood win-back opportunities and risks.
Churn Analysis:Detect early warning signals analyze root causes and deliver actionable insights to customer-facing teams.
Customer Health Reporting:Own weekly and monthly reporting on adoption renewals churn risks and retention drivers.
Support Analytics:Monitor backlog development and provide forecasts to help support leaders manage workloads.
Automation & Dashboards:Leverage AI and BI tools to simplify reporting reduce manual work and ensure insights are delivered quickly.
Cross-Functional Collaboration:Work hand-in-hand with Strategic Accounts Renewals and Support to turn insights into operational actions.

What Were Looking For

MSc in Business Economics Data Science Engineering or similar
35 years of experience incustomer analytics retention or revenue operations(SaaS/subscription business preferred)
Proficient indata tools(Excel Google Sheets SQL) andBI platforms
Experience buildingretention and renewal reporting frameworks
Familiarity withCRM systems(Salesforce preferred) and churn reporting
Skilled communicatorable to translate data into clear recommendations for commercial and customer-facing teams
Proactive problem-solving mindset with the ability to work independently
Comfortable working in adiverse international environmentwith many different cultures and perspectives
Interest in leveraging AI and automation to optimize reporting and insights
Someone who can call bullshit if something sounds too good to be true

Why Join Us

This role is central tocustomer success at Veo. By surfacing risks opportunities and priorities youll make it easier for our customer-facing teams to act at the right moment. Your insights will directly guide adoption retention and expansion - helping customers stay and thrive with us while ensuring long-term growth for Veo.

At Veo youll be part of a thriving work environment where every day brings new excitement. Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.

Our Copenhagen office mirrors our innovative technology with an indoor ball court rooftop terrace and well-equipped gym. We have created a facility that supports connecting disciplines across the business facilitates creative thinking and gives the space to engage with colleagues our global partners and the entire Veo community.

Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we still encourage you to apply.

Values We Hold at Veo:

Dare - We take initiative stay curious and challenge the status quo in our work.

Own it - We drive impact by identifying opportunities taking responsibility and confidently executing.

Level up - We embrace growth continuously learning and shaping our skills.

Play as a team - We collaborate across a diverse organization leveraging shared insights for stronger outcomes.

Customer Centric - We deliver value by having close partnerships and a deep understanding of our customers (internally and externally)

Were committed to building a diverse inclusive and authentic workplace. And you may be just the right candidate for this or other roles.

Required Experience:

Senior IC