Content Operations Specialist

Weshine is hiring for our client (Myecho) based in Australia for a digital remote role. Myecho is a professional social media platform for allied health professionals and students. It helps them connect share knowledge and grow professionally through short videos and community discussions in a secure verified space.

Based in Australia Myecho aims to expand to Southeast Asia America and Europe to support over 16 million allied health professionals worldwide.

Job Description

Our client are seeking a highly organised tech-savvy individual with strong communication and video editing skills to join our Echo Operations Team.

This hybrid role combines platform administration and content production supporting both user operations and the Echo content creation team.

You will:

1. Monitor and manage the Echo support inbox and user messaging system.

2. Moderate user content to ensure compliance with Echos Terms of Use and community standards.

3. Assist in removing inappropriate content and banning users who violate policies.

4. Edit and produce short-form educational videos (e.g. for Echo platform tutorial posts trailers and learning previews) following creative guidance from our Echo Content Team.

Key Responsibilities

A. Platform Administration & User Support (40%)

• Monitor the support email and in-app message centre daily; respond to or escalate user issues (e.g. login verification content upload).

• Review user verification requests and assist with credential validation (AHPRA/student ID/other professional documents- please note this module is not currently in place).

• Perform routine content moderation:

  • Remove or flag posts that breach Echos community rules (e.g. unprofessional discriminatory or promotional content).

  • Identify and report users for suspension or banning based on violation severity.

• Record and classify user feedback and issues to assist the product development team.

• Contribute to developing FAQs and auto-reply templates to improve response efficiency.

B. Content Management & Video Editing (60%)

• Edit short-form videos using CapCut Descript or similar tools (vertical 9:16/horizontal 16:9 format preferred for Echo).

• Add subtitles visual highlights and intro/outro elements aligned with Echo brand guidelines.

• Create short preview clips or trailers from long-form educational content for posting on Echo or external platforms.

• Collaborate with the Content Team to enhance videos with Echos tone and style (e.g. educational yet engaging professional yet relatable).

• Maintain an organised content library of creator submissions edited videos thumbnails and metadata tags.

Assist in uploading tagging and scheduling content for publication across the Explore Q&A and Library tabs.

Required Skills & Qualifications

Technical Skills

• Proficiency in video editing software such as CapCut Descript Canva or Adobe Premiere Rush.

• Familiarity with subtitle generation aspect ratio formatting (especially 9:16) and social-media content optimisation.

• Comfortable using team communication tool (Microsoft team)

• Knowledge of screen recording tools and the use of iOS/Android simulator for creating tutorials for Echo platform

• Advanced understanding of AI-assisted editing tools is an advantage.

Administrative & Communication Skills

• Strong written and verbal English communication.

• Excellent organizational skills with the ability to handle multiple tasks across time zones.

• Experience in online moderation community management or customer support preferred.

• Attention to detail particularly regarding user verification and policy enforcement.

Preferred Background

• Experience working in a social-media platform education technology or digital-health content environment.

• Familiarity with healthcare or allied-health concepts (bonus not mandatory).

• Prior remote-work experience in an international or multicultural setting.

Please include a link at least two sample videos youve edited in your CV.

Only shortlisted candidates will be contacted for the next step.