Service Appointment Receptionist
Share
Job Location:
Westminster, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you committed to providing an exceptional customer experience Do you have first-rate phone skills Are you detailed oriented with excellent follow-up Our ServiceAppointment Receptionistopportunity gives you the chance to be a part of an incredible team and offers strong growth ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminsteractively seeks to develop talent in order to promote within. Along with your resume please include a cover letter explaining your interest in this role and how your skills align with it.
ESSENTIAL DUTIES:
Act as a direct support to our team of Service Advisorsin the following capacities:
- Be the primary contact for our inbound phone calls
- Act as a liaison to Service Advisor by obtaining client information and primary concerns
- Assist in scheduling Service appointments
- Communicate with clients on behalf of the Advisor during the service experience
- Follow-up with clients after Service is complete to ensure exceptional experience
Show capacity and interest in learning the following:
- Consult with customers to understand their needs and provide recommended course of action
- Arrange appropriate alternate transportation for clients
- Generate repair orders and estimates
- Thoroughly explain completed work and charges
QUALIFICATIONS EXPERIENCE EDUCATION CERTIFICATES LICENSES ETC.
- High School graduate or GED
- Exceptional Customer Service abilities
- Must possess a valid drivers license with a clean driving record and clean criminal history.
- Detail oriented and excels in a fast-paced results driven environment
COMPENSATION:
- Starting at $18/hour
WORK SCHEDULE:
- Tuesday-Saturday:
- 9:00am to 6:00pm Weekdays
- 8:00am to 4pm Saturdays
COMPANY BENEFITS:
- Paid holidays
- Paid time off
- 401(k) with 50% company match of first 4% of contribution
- Insurance Medical Dental Vision
- Team Member auto purchase Parts & Service discount
- Exceptional commitment to Team Member engagement
- Strong Advancement and Career Development Opportunities
- Culture of Coaching and Mentoring
- Many long-tenured employees including fiveTeam Members employed since day one 18years
- Monthly Team Appreciation Day including Catered Lunch and Team Recognition
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Are you committed to providing an exceptional customer experience? Do you have first-rate phone skills? Are you detailed oriented with excellent follow-up? Our...
