Sr. Director of Retail Technology, Customer Applications

Irving, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The Sr. Director of Retail Technology Customer Applications will work across various business units to design implement and support business technology solutions that continuously enhance Vistras capabilities of acquiring servicing and retaining customers.
Formulate a long-term strategic plan and business capabilities roadmap that aligns with Vistra Retails strategies and objectives
Be a business technology thought-leader; identify and deliver incremental business through new/enhanced business technology

Job Description

Key Accountabilities

Continuously collaborate with business and technology agile teams to ensure business prioritization; drive teams and other leaders to deliver solutions consistent with the long-term strategy and roadmap

Manage and deliver secure reliable efficient and effective business technology services

Drive toward future-state architecture principles: loosely-coupled services/micro-services cloud architecture/SaaS when appropriate scalable secure and cost effective

Develop high performing team members capable of growing the business and delivering strategic initiatives

Develop maintain and actively communicate a multi-year plan (3 years) with discrete tangible and achievable objectives

Serve as point of contact for technology partners/vendors; maintain professional relationships with key vendors and drive negotiations where required

Education Experience & Skill Requirements

Bachelors degree with 10 or more years of relevant business experience with at least 15 years specific to systems planning design and implementation

Proven management and leadership skills for large enterprise-wide initiatives

Superior collaboration communication interpersonal and negotiating skills

Key Metrics

Customer Satisfaction Call Centers and Web/Mobile

Project Delivery Defined defect rates on budget delivery of project on schedule delivery of project business satisfaction score with project delivery (to business requirements and outcomes)

Operations / Systems Availability - % Systems Availability as defined by standard practice

Recruiting Ability to recruit and on-board the right resources in timely manner

#LI-Hybrid

#LI-ND1

Job Family

Information Technology

Company

Vistra Corporate Services Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Required Experience:

Exec

Job Summary

Job Description

Key Accountabilities

Manage and deliver secure reliable efficient and effective business technology services

Drive toward future-state architecture principles: loosely-coupled services/micro-services cloud architecture/SaaS when appropriate scalable secure and cost effective

Develop high performing team members capable of growing the business and delivering strategic initiatives

Develop maintain and actively communicate a multi-year plan (3 years) with discrete tangible and achievable objectives

Serve as point of contact for technology partners/vendors; maintain professional relationships with key vendors and drive negotiations where required

Education Experience & Skill Requirements

Bachelors degree with 10 or more years of relevant business experience with at least 15 years specific to systems planning design and implementation

Proven management and leadership skills for large enterprise-wide initiatives

Superior collaboration communication interpersonal and negotiating skills

Key Metrics

Customer Satisfaction Call Centers and Web/Mobile

Project Delivery Defined defect rates on budget delivery of project on schedule delivery of project business satisfaction score with project delivery (to business requirements and outcomes)

Operations / Systems Availability - % Systems Availability as defined by standard practice

Recruiting Ability to recruit and on-board the right resources in timely manner

#LI-Hybrid

#LI-ND1

Job Family

Information Technology

Company

Vistra Corporate Services Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Required Experience:

Exec

Key Skills

Instrument
Credit Control
Drafting
Government
Administration Support
Analytics

Apply Now

About Company

Vistra

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Sr. Director of Retail Technology, Customer Applications

Irving, TX - USA

Job Summary

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

Key Skills

About Company

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