Sr. Director of Retail Technology, Customer Applications

Irving, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The Sr. Director of Retail Technology Customer Applications is a strategic and hands-on leader responsible for shaping the digital foundation of Vistras retail business. Youll connect marketing operations data and technology to design and deliver customer-facing systems that power acquisition engagement and retention across multiple retail brands. This role is both visionary and practical: youll set the long-term architecture and roadmap while guiding teams through real-world delivery and continuous improvement. Its about building a future-ready technology ecosystem that keeps pace with how customers live shop and interact today.

Job Description

Lead modernization of customer-facing platforms by evolving legacy systems into flexible cloud-native API-driven architectures designed to support agentic AI enabling faster delivery greater scale and more intelligent customer experiences.
Translate strategy into action by developing and executing a three-year technology roadmap aligned with Vistra Retails business and growth objectives.
Drive cross-functional alignment across business digital data and IT partners to ensure priorities investments and outcomes move together.
Champion customer-centric technology that enhances acquisition self-service and retention across digital and mobile experiences.
Cultivate a high-performing agile organization focused on accountability collaboration and technical excellence.
Partner with technology vendors and integrators to evaluate negotiate and deliver solutions that balance innovation with stability and cost-effectiveness.
Promote architectural best practices that future-proof systems through modular design cloud scalability and secure efficient data flow.
Manage and deliver secure reliable efficient and effective business technology services

Education Experience & Skill Requirements

Bachelors degree with 10 or more years of relevant business experience with at least 15 years specific to systems planning design and implementation;
Subject matter expertise:
Customer facing large scale digital/website/mobile (shopping ecommerce service etc).
Digital/Website/Mobile Technologies (Sitecore Adobe SAP Commerce etc)
Marketing Technologies (Adobe Salesforce Hubspot etc)
Experience modernizing legacy ecommerce/commerce/digital/mobile engines into cloud-native API-first platforms.
Proven management and leadership skills for large enterprise-wide initiatives
Experience leading enterprise-scale technology initiatives in complex environments.
Experience managing vendor partnerships technology budgets and contract negotiations.
Superior collaboration communication interpersonal and negotiating skills
Proven ability to connect business needs to technical solutions guiding teams through both strategy and execution.
Strong leadership skills with experience developing and inspiring teams through transformation.
Exceptional communication and relationship-building abilities; credible across executives engineers and business partners.

Key Metrics

Customer Satisfaction Call Centers and Web/Mobile
Project Delivery Defined defect rates on budget delivery of project on schedule delivery of project business satisfaction score with project delivery (to business requirements and outcomes)
Operations / Systems Availability - % Systems Availability as defined by standard practice
Recruiting Ability to recruit and on-board the right resources in timely manner

#LI-Hybrid

#LI-ND1

Job Family

Information Technology

Company

Vistra Corporate Services Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Required Experience:

Exec