Assistant or Associate Athletic Director for Ticket Operations

Working Title: Assistant or Associate Athletic Director for Ticket Operations

State Role Title:Administrative and Professional Faculty

Position Type:Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Intercollegiate Athletics

Department: 300056 - Ticket Office

Pay Rate:Commensurate with Experience

Specify Range or Amount:

Is this a JMU only positionNo

Is this a grant-funded positionNo

Is this a Conflict of Interest designated positionNo

Beginning Review Date:10/21/2025

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Situated in the heart of Virginias beautiful Shenandoah Valley the city of Harrisonburg is a vibrant community with a population of approximately 52000. Harrisonburg is conveniently located approximately 120 miles from Washington D.C. and Richmond VA.

JMU is a selective public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students faculty and staff. The student body includes approximately 21000 undergraduate and 1800 graduate students with over 1000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts science and technology and professional disciplines at the undergraduate masters and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs focus on maintaining strong student/faculty interaction and innovative faculty research.

General Information:

James Madison University Athletics a Division I member of the NCAA and Sun Belt is seeking an Assistant or Associate Athletic Director for Ticket Operations. This job will be filled at either the Associate or Assistant AD level depending on the successful candidates experience knowledge and competencies.
This position is full-time and includes a comprehensive benefits package.

Duties and Responsibilities:

• Oversight of the JMU Athletic Ticket Office and its staff and execution of its operations while providing the highest level of customer service and maximizing potential revenue.
• Direct supervision of Director of Athletic Ticketing to include oversight and leadership for the Directors management of Ticket Office Manager Ticket Office Intern Student-Workers and additional Game Day Staff.
• Oversee the hiring and training of Ticket Office Staff as needed as well as student internship and practicum opportunities to provide specialized game day staffing and foster potential future Athletic Department Staff. Ensure execution of Ticket Office operations including ticket sales (walkup phone & internet) fund depositing and customer relations and service.
• Manage season ticket sales for Football Mens & Womens Basketball including preseason renewals promotion of new sales seat allocations Duke Club donation compliance packaging and delivery.
• Manage ticket sales for ad hoc and special events while working closely with other Athletics and University Offices.
• Provide student ticketing services for home away and postseason contests collaborate on and promote student attendance efforts and facilitate associated ticketing.
• Facilitate season parking passes for Football and Mens and Womens Basketball.
• Ensure compliance with all financial reconciliations for daily transactions as well as monthly and annual activity. Provide tickets sales and revenue reports as requested.
• Analyze past sales and trends to set prices annually and budget annual revenue goals.
• Fulfill University and State audit and record retention guidelines.
• Follow NCAA Rules and Regulations working with JMU Athletic Compliance office.
• Manage Paciolan Ticketing Software: Keep Athletic Department current with new developments in software and internet applications. Train appropriate Athletic and University staff as needed to be knowledgeable and efficient with Paciolan software applications.

Qualifications:

The required qualifications at the Assistant Athletic Director level are:

• At least five (5) years of full-time experience leading a College Athletics or professional sports tickets operations;
• At least three (3) years of additional full-time experience in college or professional sports with an emphasis on demonstrated success in revenue generation fan engagement or development.
• Experience with Paciolan (or similar) tickets operations software
• At least three (3) years of experience supervising full-time staff members
• A proven track record of managing collaborative relationships the ability to use various software applications and databases to maintain and review multiple reports.

The required qualifications at the Associate Athletic Director level are:

• At least five (5) years of full-time experience leading a College Athletics or professional sports tickets operations;
• At least five (5) years of additional full-time experience in college or professional sports with an emphasis on demonstrated success in revenue generation fan engagement or development.
• Experience with Paciolan (or similar) tickets operations software
• At least five (5) years of experience supervising full-time staff members
• A proven track record of managing collaborative relationships the ability to use various software applications and databases to maintain and review multiple reports.

Additional Posting Information:

JMUs Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information please visit of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.

We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: .

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at or You may also visit the JMU Human Resource Office located at 752 Ott Street Harrisonburg VA 22807 and we will be happy to assist you.