MacOS Support Specialist

Cupertino, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Excellent customer service skills
Strong troubleshooting and problem resolution skills with the ability to probe isolate and diagnose problems without scripted documentation
Excellent English-language oral and written communication skills
Excellent time management and multi-tasking skills
Flexibility and adaptability to thrive in a dynamic highly demanding constantly changing environment
Ability to maintain composure and customer-service focus in stressful situations
Motivation and ability to work as part of a distributed team
Conceptual understanding of IP networking and basic network troubleshooting skills
Conceptual understanding of multi-tiered and web-based information systems architecture
Experience providing hardware and software technical support for Macs iOS devices Apple Watch and Apple TV
Experience troubleshooting macOS and iOS operating systems
Experience using an IT service management or CRM system for tracking technical support cases
Experience using a knowledge base system

Job Description: Excellent customer service skills Strong troubleshooting and problem resolution skills with the ability to probe isolate and diagnose problems without scripted documentation Excellent English-language oral and written communication skills Excellent time management and multi-task...