Incident Management

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

As an Application Tech Support Practitioner you will serve
as a vital link between clients and the systems or applications they
utilize. Your typical day will involve engaging with clients to
understand their needs addressing their concerns and ensuring that
our high-quality systems operate seamlessly. You will leverage your
exceptional communication skills to provide support and solutions
ensuring client satisfaction and system reliability. Your role will
require a deep understanding of the product to accurately diagnose
issues and design effective resolutions contributing to the overall
success of our operations.

Roles &
Responsibilities: - Expected to build knowledge and support the team.

Participate in

Problem Solving discussions.

Assist in

documenting client interactions and resolutions to enhance team
knowledge.

Collaborate with

cross-functional teams to ensure comprehensive support for clients.

Professional &
Technical Skills:

Must To Have

Skills: Proficiency in Incident Management.

Strong analytical

and problem-solving abilities to address client issues effectively.

Excellent verbal

and written communication skills to interact with clients and team
members.

Ability to work

collaboratively in a team environment to achieve common goals.

Familiarity with

ticketing systems and support tools to manage client requests
efficiently.

Additional
Information:

The candidate

should have minimum 0-2 years of experience in Incident Management.

This position is

based at our Hyderabad office.

A 15 years full

time education is required.

Job Description: As an Application Tech Support Practitioner you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs addressing their concerns and ensuring that our high-quality s...