Human Resources Operation Expert

Montreal - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions Retail Banking and Services and Corporate and Institutional Banking

Position: Human Resources Operation Expert

Location: Montr al QC H3A 2A6

Duration: 14 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift: 8.00AM-5.00PM

Job Description:

The HR Excellence center mission is to enhance the interactions between employees (both new and current) and HR and simplify the process flows within HR Operations.
Within this Employee Journey focused model the following tasks are managed end-to-end by the Excellence Center team members:

Employee On-Boarding for new hires including internal and international mobility:

Ensure all documents are correctly generated and compliant.
Follow the candidates until the actual onboarding on the systems.

Workforce Administration Employee Data Management:

Responsible for the administration of employee data attributes in HR systems.
Ensure systems are aligned and/or reconciled.
Participate in reports projects and enhancement related to data.

Employee Inquiries/HR case management tool:

Act as point of contact for HR policy questions
Knowledge-based content updates in the case management tool.
Answer queries from employees managers and HR colleagues through the tool.

Data Governance

Perform reconciliations and monitor data integrity.
Ensure strict respect of Data Governance Principles across all HR IT systems and databases.
Support internal and external data auditing on a regular and ad hoc basis.

I-9 Compliance

Responsibilities:

Process Procedures and Projects:

Be involved in all continious improvement initiatives for the Excellence centre alignment of process between North America countries when possible as defined in the Mission of the excellence centre and provide support to the Head of excellence centre and team lead in lisbon.
Responsible to run controls for the Excellence Centre and provide input on improvements and incidents when needed.
Work in correlation with HR and External (e.g. IT ) stakeholders to ensure the processes are aligned and efficient.
Update internal procedures to the team to ensure clarity and efficiency of the BAU processes in cordination with Lisbon team lead.
Support the head of department for CIB deployed projects Core HR Bwelcome CIB HR tom when needed.

Headcount validation process:

Perform the due diligence before each meeting to ensure the process is followed.
Be the main point of contact for the SPOCs of the supported business line and function.
Update the documentation and inform the stakeholders after the meeting.
Send relevant information to the different stakeholders involved as applicable.
Participate in the enhancement of the process with the different owners in collaboration with Head of HREC.

Case management tool Administration

Work and deploy enhancement and new workflow in the tool.
Update the knowledge base based on requests.
Be the main point of contact for IT incidents and enhancement on the tool.
Follow up with Vendor on support cases raised in the vendor portal.

Vendor Management:

Ensure the follow up with the vendors and escalation of issues.
Responsible of the administrative tasks for the vendors (accesses implementation billing )
Ensure completion of all requests within the timeline including liaising with procurement / IT departments.

Qualifications:

Bachelors degree or higher in Human Resources Business Administration or related field-social sciences.
7 to 10 years of HR experience preferred.
Knowledge of ERP systems e.g. PeopleSoft Workday SAP.
Ability to adapt to changing priorities manage multiple deliverables and work well independently and in a team environment.
Project management experience required.
Experience with HR core processes and implementing processes and procedures.
Excellent written and verbal communication.
Client service-oriented mindset.
Languages: English French
Knowledge of the banking industry preferred.

Management Structure

Hierarchical Manager: Head of HR Excellence center.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions Retail B...