Guest Relations OfficerHotel Reception

Kendrick Recruitment is seeking a professional and guest-focused Guest Relations Officer / Hotel Receptionist to join a prestigious luxury wine estate in Stellenbosch. The ideal candidate will have a strong background in hospitality excellent administrative skills and a passion for delivering exceptional guest service.

Key Responsibilities:

• Welcome and introduce guests to the property ensuring a warm and professional first impression
  

• Manage guest check-ins and check-outs efficiently and accurately
  

• Communicate all relevant guest information to the appropriate departments
  

• Assist guests with bookings tours transfers and itinerary planning
  

• Ensure all guest information billing and rates are correct in the system
  

• Liaise with external guests and provide assistance to the on-site restaurant as required
  

• Update guest profiles and booking details on Protel
  

• Report maintenance concerns promptly to the manager on duty
  

• Prepare welcome letters registration cards and guest documentation
  

• Manage and maintain:
  

  • Day sheets (guest itinerary documents)
    

  • Guest call logs and communication records
    

  • Booking and message coordination for lodge guests
    

• Support the Reservations Spa Housekeeping and Restaurant teams as needed
  

• Handle lunch and dinner bookings using Dine-plan
  

• Conduct thorough handovers between shifts including coordination with the Night Auditor
  

• Ensure all transfers are booked tracked and correctly charged
  

• Perform night audit duties twice per month
  

Requirements:

• Hospitality Certificate or Diploma
  

• Minimum of 23 years experience in a similar front office or guest relations role
  

• Strong computer literacy and administrative abilities
  

• Excellent interpersonal and communication skills (written and verbal)
  

• Passion for hospitality and guest service excellence
  

• Strong customer service orientation with the ability to engage with a distinguished clientele
  

• Professional well-presented and approachable manner
  

• Punctual proactive and self-disciplined with exceptional attention to detail
  

• Team player with a positive attitude and natural warmth
  

• Reliable transport to and from work
  

This is an exciting opportunity for a polished and service-driven hospitality professional to join a world-class estate and deliver an exceptional guest experience.