Client Relations Specialist 16831

We are seeking a driven energetic and highly motivated individual to join our Client Relations this position you will support all core client relations revenue retention customer success and improvement initiatives within our business. Your ultimate goal will be to help drive customer satisfaction revenue retention and overall customer lifetime value. Your responsibilities will include creating customer progress reports data analytics on student performance and success metrics customer feedback and surveying and reporting to leadership.

While experience expertise and a strong educational background are preferred we are looking for intelligence a strong work ethic a natural ability to wear multiple hats resourcefulness and the ability to thrive in a fast-paced environment.

You will work directly with the companys leadership and be an integral part of a talented and young founding team. Our work is redefining 1-on-1 learning for students in the Middle East and making a real impact on many families. Were looking for someone eager to join this exciting journey with us as we try to reach as many students as possible.

Should you pass the initial screening you will be required to share a short brief telling us a bit about yourself and why you feel you could be a great fit for this role.

Responsibilities:

• Progress report creation - create student and parent progress reports detailing whats going well and areas for development going forward
• Data analysis - continually review student key learning indicators (e.g. attendance feedback session notes) and use the latest technology and tools to identify succeeding students and students needing intervention
• Customer communication and logging - log all customer conversations in one central CRM creating a single source of truth that protects institutional knowledge and ensures seamless collaboration across teams
• Cross-functional reporting - create and maintain reports to inform leadership sales and product including customer engagement retention and lifetime value
• Build strong relationships and provide educational consulting value - communicate with customers in a personalized manner proactively checking in and providing educational consulting value to address inquiries or problems they may have
• Identify upselling opportunities - proactively identify upselling and cross-selling opportunities to maximize customer stay and spend
• Talk to customers regularly and track feedback - speak to customers regularly either offline or on calls continually track pain points and identify potential product improvements
• Address issues quickly - flag critical risks or issues to leadership and proactively fix customer issues quickly. Communicate with relevant teams to close issues (e.g. educators operations sales etc.)
• Track and drive improvement initiatives - propose improvement initiatives based on real customer feedback determine potential impact test them and roll them out

Requirements:

• Communication Skills: Fluent/native English speaker with exceptional verbal and written communication skills
• Education: A bachelors degree is required a masters degree is preferred
• Preferred Experience: Proven track record in client relations educational consulting or a related field with a minimum of 3-5 years of experience
• Digital Proficiency: Familiarity with digital communication tools such as HubSpot CRM software and online meeting platforms (e.g. Zoom) with the ability to quickly learn new digital tools (tech savvy)
• Self-Motivated: Ability to work independently set goals and meet targets with minimal supervision
• Drive and Strong Work Ethic: Driven to succeed in a fast-paced environment with a strong work ethic
• Adaptable: Ability to wear multiple hats and quickly get up to speed on new topics
• Strong Problem-Solving Skills: Ability to continually identify business issues and propose solutions to leadership

Required Experience:

IC