FOH Reservationist
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Job Location:
Rustenburg - South Africa
Monthly Salary:
ZAR 10000 - 10000
Experience Required:
1-3years
Posted on:
08-10-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and service-driven FOH Reservationist to join a leading luxury lodge operation. The ideal candidate will have excellent communication skills a passion for guest service and strong attention to detail. This position combines reservation management with ad hoc Front of House duties requiring flexibility initiative and a polished guest-focused approach.
Key Responsibilities:
- Manage all guest reservations efficiently including individual and group bookings.
- Coordinate with internal departments to ensure seamless guest experiences from booking to check-out.
- Maintain accurate records of reservations cancellations and special requests.
- Respond promptly to email and telephone enquiries with professionalism and product knowledge.
- Assist with check-ins check-outs and guest hosting as part of Front of House responsibilities.
- Support lodge management with administrative and operational duties as needed.
- Ensure all guest information is handled with confidentiality and accuracy.
- Maintain a welcoming and professional environment in guest-facing areas.
Requirements
- Previous experience in a reservations or Front of House role within a lodge hotel or hospitality environment.
- Strong administrative and computer skills (experience with reservation systems and Microsoft Office preferred).
- Excellent written and verbal communication skills.
- High attention to detail organization and time management.
- Customer-centric mindset with the ability to handle guest queries gracefully.
- Professional presentation and a team-oriented attitude.
- Ability to work flexible hours including weekends and holidays.
Required Skills:
Previous experience in a reservations or Front of House role within a lodge hotel or hospitality environment. Strong administrative and computer skills (experience with reservation systems and Microsoft Office preferred). Excellent written and verbal communication skills. High attention to detail organization and time management. Customer-centric mindset with the ability to handle guest queries gracefully. Professional presentation and a team-oriented attitude. Ability to work flexible hours including weekends and holidays.
Company Industry
IT Services and IT Consulting
Key Skills
- OpenTable
- Multi-line Phone Systems
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Paratransit
- POS
- Host/Hostess Experience
- Office Experience
- Filing
- Phone Etiquette
