Process Trainer (BPOKPO)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Conduct new hire and refresher trainings as well as train-the-trainer sessions and workshops for auditors and operations teams.
- Design and deliver effective training programs aligned with business goals and process requirements.
- Evaluate training effectiveness and suggest improvements to enhance learning outcomes.
- Collaborate with stakeholders to identify skill gaps and recommend development interventions.
- Maintain training records documentation and reports using LMS and other collaboration tools.
Requirements
- 36 years of experience in a BPO/KPO environment with hands-on exposure to facilitating various training programs.
- Bachelors degree in business finance or operations is required along with experience in deal desk order management or QA functions.
- Certification in training facilitation or instructional design is preferred.
- Excellent communication and stakeholder management skills are essential.
- Proficient in MS Office LMS platforms and collaboration tools.
Required Skills:
36 years of experience in a BPO/KPO environment with hands-on exposure to facilitating various training programs. Bachelors degree in business finance or operations is required along with experience in deal desk order management or QA functions. Certification in training facilitation or instructional design is preferred. Excellent communication and stakeholder management skills are essential. Proficient in MS Office LMS platforms and collaboration tools.
Company Industry
IT Services and IT Consulting
Key Skills
- Change Management
- Core Java
- Gas Turbine
- General Services
- Logistics & Procurement
- Airlines
