Virtual Support Representative
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Job Summary
This is a remote position.
ValueAdd Research and Analytics Solutions LLP is seeking a Virtual Support Representative to join our team. This role will be responsible for providing virtual support to clients and customers ensuring their needs are met in a timely and professional manner.
Responsibilities:
- Respond to customer inquiries via email chat and phone
- Provide technical support for software and services
- Troubleshoot issues and provide solutions
- Maintain accurate records of customer interactions
- Collaborate with team members to improve processes and procedures
Qualifications:
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Previous customer service experience preferred
- Proficiency in Microsoft Office and other relevant software
Experience:
- 1-2 years of experience in a customer service role
- Experience working in a virtual support environment is a plus
If you are a motivated and customer-focused individual with a passion for providing excellent support we want to hear from you. Apply now to join our team at ValueAdd Research and Analytics Solutions LLP!
Requirements
Benefits
Benefits:
Competitive salary.
Comprehensive benefits package including medical dental and vision.
Paid time off and holidays.
Professional development and training opportunities.
Required Skills:
Excellent communication skills Strong problem-solving abilities Ability to work independently and as part of a team Previous customer service experience preferred Proficiency in Microsoft Office and other relevant software
Required Education:
Excellent communication skillsStrong problem-solving abilitiesAbility to work independently and as part of a teamPrevious customer service experience preferredProficiency in Microsoft Office and other relevant software
Company Industry
IT Services and IT Consulting
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
