Job Purpose:
To oversee and manage internal and external events for Avani Victoria Falls Resort and Royal Livingstone Hotel by Anantara ensuring the highest standards of service and guest satisfaction.
Key Responsibilities:
- Manage and confirm all group bookings within specified timeframes ensuring timely request of deposits and dispatch of pro-forma invoices to clients. Report any areas of concern to the Hotel Manager.
- Ensure meticulous accuracy and completeness of all Group Files facilitating timely handover to Front Office.
- Implement and maintain correct market code usage for groups cross-referencing against arrivals reports for accuracy.
- Serve as the primary point of contact for conference and group organisers facilitating smooth operations from arrival to departure.
- Coordinate interdepartmental communication to ensure seamless event execution.
- Oversee and mentor Group & Conference Coordinators providing leadership and guidance.
- Maintain comprehensive knowledge of room types banqueting facilities menus beverage offerings rates allocations and future availability.
- Demonstrate expertise in deposit requirements payment procedures and cancellation policies.
- Possess in-depth understanding of all packages tailored for conference and tour operator markets.
- Ensure proper contract administration including timely distribution signature collection and follow-up on deposits.
- Actively participate in Front Office Sales & Marketing and Food & Beverage communication meetings to address operational changes challenges and improvement opportunities.
- Produce and submit accurate monthly group reports by the 5th of each month.
- Maintain and communicate up-to-date weekly group reports to relevant teams.
- Develop and implement ongoing training programmes for team members.
- Demonstrate strong problem-solving skills to address daily operational challenges and provide effective solutions.
Qualifications :
- Minimum Diploma in Marketing or Business Administration related filed.
- A minimum of five years experience in marketing communication events management or brand management.
- Experience as an event organizer provides an added advantage.
- Experience with opera is a must.
Additional Information :
Full grade 12 school certificate
CV with the email addresses and mobile numbers of three traceable references.
ZAQA Verification of all qualifications is required.
Closing date: 16th October 2025
Remote Work :
No
Employment Type :
Full-time
Job Purpose:To oversee and manage internal and external events for Avani Victoria Falls Resort and Royal Livingstone Hotel by Anantara ensuring the highest standards of service and guest satisfaction.Key Responsibilities:Manage and confirm all group bookings within specified timeframes ensuring time...
Job Purpose:
To oversee and manage internal and external events for Avani Victoria Falls Resort and Royal Livingstone Hotel by Anantara ensuring the highest standards of service and guest satisfaction.
Key Responsibilities:
- Manage and confirm all group bookings within specified timeframes ensuring timely request of deposits and dispatch of pro-forma invoices to clients. Report any areas of concern to the Hotel Manager.
- Ensure meticulous accuracy and completeness of all Group Files facilitating timely handover to Front Office.
- Implement and maintain correct market code usage for groups cross-referencing against arrivals reports for accuracy.
- Serve as the primary point of contact for conference and group organisers facilitating smooth operations from arrival to departure.
- Coordinate interdepartmental communication to ensure seamless event execution.
- Oversee and mentor Group & Conference Coordinators providing leadership and guidance.
- Maintain comprehensive knowledge of room types banqueting facilities menus beverage offerings rates allocations and future availability.
- Demonstrate expertise in deposit requirements payment procedures and cancellation policies.
- Possess in-depth understanding of all packages tailored for conference and tour operator markets.
- Ensure proper contract administration including timely distribution signature collection and follow-up on deposits.
- Actively participate in Front Office Sales & Marketing and Food & Beverage communication meetings to address operational changes challenges and improvement opportunities.
- Produce and submit accurate monthly group reports by the 5th of each month.
- Maintain and communicate up-to-date weekly group reports to relevant teams.
- Develop and implement ongoing training programmes for team members.
- Demonstrate strong problem-solving skills to address daily operational challenges and provide effective solutions.
Qualifications :
- Minimum Diploma in Marketing or Business Administration related filed.
- A minimum of five years experience in marketing communication events management or brand management.
- Experience as an event organizer provides an added advantage.
- Experience with opera is a must.
Additional Information :
Full grade 12 school certificate
CV with the email addresses and mobile numbers of three traceable references.
ZAQA Verification of all qualifications is required.
Closing date: 16th October 2025
Remote Work :
No
Employment Type :
Full-time
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