Executive Housekeeper

The Waldorf Astoria London Admiralty Arch is looking for anExecutive Housekeeper to form part of the pre-opening team for this brand-new luxury hotel set to open in is a fantastic opportunity for an experienced Executive Housekeeper to support the opening of one of Londons most anticipated hotels.

This luxury hotel will be housed in the iconic Admiralty Arch a Grade I listed building located at the end of The Mall opposite Buckingham Palace.

The project is a collaboration between Hilton and Reuben Brothers who acquired the property in 2022. The hotel will feature 112 rooms and suites including a two-bedroom VIP suite on the fourth-floor bridge with stunning views of Buckingham Palace and Trafalgar can also enjoy a rooftop terrace on the sixth floor and a ground-floor terrace overlooking St Jamess Park.

The Waldorf Astoria London Admiralty Arch will offer world-class dining options with restaurants and bars helmed by renowned chefs as well as a Spa and a 320-cover ballroom. This development aims to preserve the historical significance of Admiralty Arch while providing a luxurious experience for guests.

With its prime location and commitment to luxury the Waldorf Astoria London Admiralty Arch is poised to become a landmark destination in the heart of London.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

A WORLD OF REWARDS

Competitive Salary

Uniform provided and laundered

Free and healthy meals when on duty

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Personal Development programmes designed to support you at every step of your career

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Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Modern and inclusive Team Members areas

As the Executive Housekeeper you will be entrusted with curating an immaculate guest experience through the seamless orchestration of housekeeping valet and laundry operations. Your leadership will ensure that every detail reflects the highest standards of luxury comfort and elegance.

Key Responsibilities

Lead Housekeeping Excellence: Direct and elevate all housekeeping operations ensuring flawless presentation and pristine environments throughout the property.

Guest Experience Enhancement: Monitor guest satisfaction metrics and implement strategic improvements to exceed expectations and uphold a five-star Forbes standard.

Financial Stewardship: Manage departmental budgets with precision optimizing stock control cost efficiency and scheduling to support operational excellence.

Strategic Oversight: Define and implement departmental goals policies and procedures that align with the brands luxury ethos.

Quality Assurance: Conduct regular inspections of rooms public areas and facilities to ensure compliance with premium standards and initiate corrective actions where necessary.

Team Empowerment: Inspire and mentor the Housekeeping teams fostering a culture of professionalism continuous learning and collaboration.

Product Knowledge: Ensure all team members possess comprehensive knowledge of room categories amenities and service offerings.

Cross-Departmental Harmony: Maintain exceptional communication and relationships across hotel departments and with external partners.

Operational Readiness: Guarantee optimal staffing levels to meet dynamic business needs with agility and grace.

Technology Proficiency: Utilize property management systems and digital tools to streamline operations and enhance service delivery.

What are we looking for

An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

Exceptional verbal and written communication skills with the ability to influence at executive level.

Inspirational leadership qualities with a passion for coaching and developing high-performing teams positioned to exceed targets

Passionate about delivering unparalleled guest service.

A calm composed presence under pressure with the agility to adapt to demanding schedules and evolving priorities.

Impeccable interpersonal skills and a deep understanding of luxury service etiquette and client expectations.

Technologically adept with proficiency in Microsoft Office and property management systems.

Highly organized with strong budgeting and problem-solving capabilities.

Flexible and adaptable to a variety of operational scenarios.

Strong organizational budget management and problem-solving skills

Previous experience working in a world class luxury hospitality environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management Systems

Knowledge of Spa Cleaning standards

Knowledge of large banqueting cleaning standards

Managing florist and landscaping contractors

EOE/AA/Disabled/Veterans