Associate Market Research (Community Support)
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Market Research Community Support Associate
Responsibilities:
As a Market Research Community Support Associate you will play a critical role in supporting our Qualitative market research team. Your primary responsibilities will include:
Recollective Expertise:
- Setting up and configuring communities on the Recollective platform.
- Programming/configuring various research activities and surveys.
- Quality assurance (QA) of activities serving as the first pass.
- Uploading respondents and managing invitations and reminders.
- Fielding questions from project teams and clients.
- Serving as a point of contact for site support addressing respondent needs for platform access and general inquiries.
- Compiling and presenting progress reports for short-term projects.
- Conducting Recollective platform checks particularly segment mapping.
ICMIB (I Can Make It Better) Expertise:
- Programming activities within the ICMIB platform.
- Quality assurance (QA) of activities serving as the first pass.
- Formatting data exports when part of client deliverables.
- Creating filters and crosstabs for in-depth analysis.
- Undertaking community administrative tasks including incentive payment management and coordinating monthly prize draws.
- Managing the community Gmail inbox and responding to inquiries.
- Posting Monday Musings to engage the community.
- Conducting Long-Term Community Recruitment Refreshes as needed.
- Program checking via a Decipher link.
- Moderating and monitoring the Welcome Room identifying and flagging cheaters and uncooperative respondents.
Qualifications:
- Familiarity with market research community platforms particularly Recollective and ICMIB are a plus but not required and will be trained.
- Previous market research experience is also a plus but not required.
- Exceptional organizational and multitasking skills.
- Attention to detail especially for programming activities QA and data formatting.
- Strong communication and interpersonal skills for team interaction.
- Ability to work collaboratively in a fast-paced dynamic global environment.
- Enthusiasm for delivering meaningful insights through market research.
Additional Information:
This role offers a unique opportunity to work on accounts for exciting clients with passionate team members across a diverse set of research projects. The Market Research Community Support Specialist is a key driver of the technical and operational aspects of both our long-term market research communities as well as our short-term communities sometimes referred to as diaries or blogging studies ensuring that day-to-day management as well as the research activities run smoothly and effectively.
Required Experience:
IC
Key Skills
- Qualtrics
- Quantitative Research
- Spss
- Data Collection
- Microsoft Powerpoint
- Research Experience
- Survey Design
- Qualitative Research
- Market Research
- Merchandising
- Customer relationship management
- Data Analysis Skills
