Mainframe, Cobol, JavaC++ Support L2 and L3Virtusa
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Experience : 4 years
- Provide L2 support for applications developed in Mainframe Cobol Java/C hosted on Client Infrastructure and using SQL databases.
- Troubleshoot and resolve application issues ensuring minimal disruption to business operations.
- Monitor application performance and system health identifying and addressing potential issues proactively.
- Collaborate with L1 support development teams and other stakeholders to resolve complex technical problems.
- Perform root cause analysis for recurring issues and implement permanent solutions.
- Develop and maintain documentation for troubleshooting steps issue resolution and standard operating procedures.
- Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data diagnose issues and provide insights for application support.
- Participate in on-call rotation to provide 24 7 support for critical applications.
- Communicate effectively with users providing updates on issue resolution and system status.
- Proven experience in application support specifically with Mainframe Cobol or Java and C.
- Strong understanding of Object based programming.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills both written and verbal.
- Ability to work independently and as part of a team.
- Willingness to participate in on-call support rotation
Preferred Skills:
Knowledge of ITIL framework and incident management processes.
Familiarity with automation tools and techniques to streamline support processes.
Previous experience in a financial or technology-driven environment.
