Experience Coordinator
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Job Location:
Denton, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
08-10-2025
Vacancies:
1 Vacancy
Job Summary
About Us
Founded in 2007 Club Pilates is the nations largest premium Pilates franchise offering low-impact full-body workouts that help people of all ages and fitness levels feel stronger healthier and more confident. At Club Pilates we are passionate about creating an inclusive welcoming community where every member feels supported on their wellness journey.
About the Role
As an Experience Coordinator you are the first impression of our studio and the key to creating an exceptional member experience. This is not a traditional sales role its a mix of hospitality community-building and guiding people toward their health goals. You will be the go-to person who ensures every guest feels welcomed supported and excited to begin (or continue) their Pilates journey. The Experience Coordinators role is to assist the Experience Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Experience Coordinator also assists with retaining current members. Pilates fitness knowledge or background is preferred but not required.
What Youll Do
- Welcome & connect: greet every guest with warmth and professionalism ensuring they feel comfortable and excited about their visit.
- Guide the experience: learn each guests goals and challenges curate their first visit and recommend membership options that align with their needs.
- Drive studio growth: help prospects confidently commit to their Pilates journey through memberships private training sessions and intro offers.
- Support members: celebrate progress answer questions and help members stay motivated and engaged.
- Keep things running smoothly: assist with scheduling class bookings merchandise sales and maintaining a clean inviting studio environment.
- Execute sales process of lead generation follow up and close
- Conduct tours of the facility while establishing a relationship and targeting individuals needs and wants
- Maintain acceptable level of personal sales production
- Emphasize and enforce objectives of the club as a fitness and wellness provider
- Present available services to current or prospective members
- Book quality appointments to achieve monthly sales quota
- Participate in special events (health fairs grand openings marathons and community and hospital events) to promote the club
- Assumes responsibility for developing selling skills
- Other duties as assigned
What Were Looking For
- A positive energetic personality who loves connecting with people.
- Strong communication skills and a genuine desire to help others succeed.
- Goal-oriented mindset comfortable with guiding guests toward a decision.
- Ability to multitask and stay organized in a fast-paced environment.
- Previous experience in customer service hospitality retail or fitness is a plus (but not required).
- Excellent sales communication and customer service skills required
- Goal-oriented with an ability to achieve sales in memberships retail private training and teacher training
- Ability to learn and use the Club Ready software system
- Ability to stand or sit for up to 8 hours throughout the workday
- Hearing sufficient to understand conversations both in person and on the telephone
- Must be able to work under pressure and meet tight deadlines
- Must communicate professionally and effectively to clients and colleagues
- Must have excellent public speaking skills
- Must have proficient computer skills
- Valid drivers license proof of insurance and access to reliable transportation. Must have a clean DMV record and successfully pass background check. Daily and/or occasional travel may be required.
Why Youll Love Working Here
- Impact:Play a vital role in helping people transform their health and confidence.
- Community:Be part of a supportive upbeat and motivated team.
- Growth: Receive ongoing training and development to succeed and advance management positions available.
- Perks:Complimentary Pilates classes discounts on merchandise and performance-based bonuses.
Schedule & Compensation
- Flexible scheduling including evenings and weekends.
- Competitive hourly rate plus opportunities for performance incentives.
We areproud to be an Equal Employment Opportunity and Affirmative Action employer. Our company does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factor.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Position Title: Pilates Instructor Position Reports to: General Manager Location: Albany, NY Status: Hourly + Bonus + Commission Purpose: The purpose of the Pil...
