Customer Service Representative
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Are you ready to take on a dynamic role in an essential service industry As a Customer Service Representative you will be the friendly voice our customers turn to for answers solutions and support. Youll work in our state-of-the-art Head Office in East Tamaki providing top-tier service to both internal and external customers.
You dont need prior contact centre experience to excel in this role - we value your passion for customer service and well provide all the training you need to succeed. With a dedicated Trainer and supportive Team Supervisors by your side youll be well-prepared to handle any challenge.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries and issues.
- Provide accurate information and solutions in a timely manner.
- Work collaboratively with team members to enhance customer satisfaction.
- Maintain detailed and accurate records of customer interactions.
- Strive to meet and exceed customer expectations and performance goals.
Qualifications :
- Proven customer service experience with a passion for helping people.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and decision-making confidence.
- Self-motivated with keen attention to detail and excellent time management skills.
- Ability to work effectively both independently and as part of a team.
- A positive professional attitude and a genuine commitment to delivering quality service.
Additional Information :
Whats in it for you.
- Enjoy a role that keeps you on your toes offering constant challenges with a competitive salary.
- Become part of a close-knit team that values collaboration recognition and continuous improvement
- WM New Zealand offers proven opportunities for career advancement.
Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.
WM is an EEO employer and promotes drug and alcohol-free workplaces.
You must be in New Zealand and hold a current work visa/residency or NZ citizenship.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.
