Customer Relations Specialist 6 months Fixed Term

What is the role about

We are seeking a Customer Relations Specialist to join our Customer Service (CS) team at our East Tamaki office on a 6-month fixed-term contract starting immediately. Reporting to the CS & Technical Support Team Lead you will play a key role in supporting both internal and external customers by ensuring all orders and delivery issues are resolved promptly and with the highest level of customer service.

You will be responsible for but not limited to:

• Ensuring all outbound and inbound calls are made for customer orders as per call cycles
• Ensuring customer orders for both professional and retail business are entered into our CRM (Salesforce) & ERP systems (SAP) accurately (including back orders if applicable) to ensure customer requirements & expectations are met
• Building rapport with all customers and potential customer of JDE
• Respond to customer complaints requiring investigation in a timely manner
• Working with internal stakeholders to ensure organisational cohesion with all customer focused initiatives
• Facilitation of email requests; orders product/pricing inquiries (internal and external customers) consumer complaints and quality enquiries 
• Daily completion of Credit Request and product returns

Qualifications :

Who are you

Working at JDE Peets is hands-on giving you the chance to leave your mark while working together as one team. Were a fast-paced company on a mission focused on what matters most. Our environment demands energy agility and bold thinking. If youre ready to make an impact and grow in a global team JDE Peets is the place for you.

To be the best Customer Relations Specialist for this role were looking for someone who has the following skills and experience:

• 3 years experience within FMCG in a Customer Relations/Contact Centre
• CRM & ERP systems experience SAP and SalesForce
• Coffee and tea or beverage knowledge desirable
• Excellent communication and interpersonal skills
• Proficient in computer systems and web portals
• Attention to detail and ability to prioritise tasks effectively
• Strong troubleshooting skills and ability to learn new technologies quickly

Additional Information :

Whats in it for you

• 3% Kiwisaver Employer Contribution
• Enjoy half a day off on your birthday
• Learning and development programs to support personal/career growth.
• Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands

If you think youre up for a new challenge just like this please grab a cuppa brush up your CV and apply now (its really easy we promise). Short cover letters (in the Message section) outlining your motivation to join JDE Peets in this role are greatly appreciated. 

Note: no applications are handled via e-mail.

We are currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions. 

Remote Work :

No

Employment Type :

Contract