Customer Relations team member

Brendan Foot Supersite is a proud family-owned automotive business representing some of the biggest and most trusted vehicle brands in New Zealand. Were known for our great people excellent service and a commitment to doing things right.

About the Role

We are looking for a Customer Relations team member to be the first point of contact for customers phoning into the dealership to book their vehicles into our busy service workshops across the Wellington region.

In this role youll handle inbound and outbound calls schedule service appointments and work closely with our Service Advisors and Managers to ensure a smooth and professional experience for every customer.

This is more than just taking bookings youll be a key part of ensuring our workshops operate efficiently while helping customers feel informed supported and valued.

What Youll Be Doing

Taking incoming calls and online inquiries and proactively contacting customers for service bookings

Managing scheduling across multiple workshop locations to ensure the best use of capacity and technician availability

Confirming following up and rescheduling appointments as needed

Assisting with customer queries around service pricing vehicle warranties and promotions

Identifying opportunities to promote additional services and support customer retention programs

Accurately updating and maintaining records using our dealership management system (DMS)

Working closely with Service Advisors and Managers to support customer satisfaction and workshop productivity

What Were Looking For

Minimum 2 years customer service experience (call centre or similar)

High attention to detail and strong time management skills

Confident and professional communication both over the phone and via email

Calm and solutions-focused even under pressure

A true team player who collaborates well across departments

Strong computer skills and the ability to learn new systems quickly

Familiarity with customer retention programs would be beneficial

Why Join Us

Be part of a supportive friendly team culture

Work in a multi-franchise dealership with a great local reputation

Play a key role in delivering a top-tier customer experience

Apply Now!

If you enjoy speaking with people love solving problems and are ready to thrive in a fast-paced and customer-focused environment wed love to hear from you.

Candidates must be NZ residents or have a valid work visa for NZ. Applications close 5pm Friday 30th January.

For more information please contact Paula HR Manager