Law Enforcement Operations Analyst

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

London Cardiff or UK Remote 37400 - 47300 Benefits Hear from the team

Our Financial Crime team

Were looking for a Law Enforcement Operations Analyst to join our Financial Crime & Fraud this role youll be at the heart of some of the highest-risk and most complex cases working closely with Investigators Team Managers our Financial Intelligence Unit and the wider FinCrime domain.

Youll be the go-to technical expert handling escalations leading operational improvements driving change and making sure our processes are accurate efficient and compliant. Your expertise will directly support Monzos mission to keep our customers safe protect the wider public and contribute to building a safer society.

Youll play a key role by...

• Investigating the most complex and high-risk cases ensuring theyre resolved accurately efficiently and within SLAs
• Acting as the final point of technical escalation for Investigators and Team Managers
• Supporting the Financial Intelligence Unit with specialist reviews (e.g. Terrorist Financing and ad-hoc deep dives on high-risk merchants and accounts)
• Maintaining and updating operational guidance and processes so theyre always accurate and reflective of policy
• Partnering with product risk and change teams to design test and embed new controls and processes
• Creating readiness plans for new initiatives defining success metrics and ensuring safe delivery
• Collaborating with Learning & Development Quality Assurance and Comms teams to support training coaching and change readiness
• Delivering constructive feedback and action plans to improve quality performance and knowledge across FinCrime
• Supporting complex complaints investigations (including Financial Ombudsman Service escalations)
• Helping with hiring onboarding and delivering training sessions to grow expertise within the team

Wed love to hear from you if

• You have extensive subject matter expertise in Financial Crime with a strong understanding of policies and regulations
• Youve led or supported complex financial crime investigations independently to resolution
• Youre confident handling escalations and providing actionable feedback to a wide range of audiences
• You have experience delivering FinCrime technical training and coaching to identify and address trends
• You have previous experience working as liaison to Law Enforcement and government agencies
• You can balance deadlines and prioritise time-sensitive workloads effectively
• Youre values-driven collaborative and comfortable working both independently and as part of a technical team
• Bonus points if you hold or are working towards a professional qualification in Anti Money Laundering (AML) (e.g. ICA Advanced Certificate ACAMS)
• You might have fluency in MacOS Slack and GSuite tools. But if you dont hold these we would still like to hear from you

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

37400 - 47300 share options.

We guarantee to approve time off on your birthday if it falls on a day youre scheduled to work and its outside of your training period.

This role can be based in our Cardiff or London office but were open to distributed working within the UK (many of our teams work this way)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps:

• CV and application questions
• Call with one of our Recruitment team
• A Leadership Values and Technical interview with the team

This process should take around 2-3 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Youll hear from us throughout the application process but if youve got any questions please reach out to You can also use this email address to let us know if theres anything we can do to make the process easier for you because of disability neurodiversity or anything else.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-REMOTE #LI-AD2

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage