Claims Consultant

Are you ready to make a meaningful impact Were looking for a dedicated and detail-oriented Claims Consultant to join our dynamic team in Hove.

This is a full-time hybrid position of 35 hours per week offering the flexibility of remote work combined with the benefits of in-office collaboration.

What youll be doing:

• Validating and determining eligibility of Group Protection claims against policy terms and conditions
• Requesting medical evidence on new and existing Group Protection claims to judge what medical evidence to obtain in line with Legal & Generals philosophies or in line with specified instructions
• Calculating benefits to be paid in the event of an eligible claim
• Requesting and gathering outstanding claim requirements from internal and external customers in a timely manner
• Developing and building strong relationships with IFAs and Policyholders (employers) to deliver positive customer outcomes
• Supporting our programme of continuous improvements by contributing ideas and engaging with projects
• Ensuring a consistent timely and accurate level of service is maintained in line with service level agreements. Ensuring we meet customers expectations in line with  Legal & Generals Customer Experience and Treating Customers Fairly policies
• Adhering to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation in particular GDPR the Access to Medical Reports Act (1988) and Legal & Generals Confidentiality policy

Qualifications :

Who were looking for:

• IT skills Word Excel and other Microsoft products
• GSCE English and Maths minimum
• Customer service and/or admin experience within Insurance or Financial Services
• Excellent written and verbal communication skills
• Ability to multi-task and prioritise workload to meet targets and deadlines
• Excellent accuracy and attention to detail
• Good problem solving and investigative skills

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time