Housekeeping Office Clerk
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Job Location:
Gatlinburg, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Assist the housekeeping management staff with the departments daily operational duties. Your responsibilities encompass a range of duties all executed with a strong commitment to delivering exceptional customer service:
As Housekeeping Office Clerk you will:
- Provide administrative support to the Housekeeping Department
- Place outbound Courtesy Calls and answer phones
- Maintain the filing and copying of documents
- Type routine e-mails faxes reports
- Receive sales complaint log and track guest complaints
- Look up unit status work orders and reservations using resorts software
- Follow up with guest to ensure all issues have been solved
- Maintain a record of units cleaned/inspected per inspector
- Maintain a log of complaints pertaining to Housekeeping
- Maintain communication with Front Desk to receive information regarding: Telemarketing Arrivals
- Assist Guests and Team Members by responding to day-to-day requests
- Other duties may be assigned
To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift up to 30lbs
- 25-35 wpm typing speed
- Proficient MS Office (MS WORD/MS EXCEL/MS ACCESS)
- Excellent customer service skills
- Good writing oral communication skills and organizational skills
- High School Diploma or General Education Degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience
- Required to pass a background check drug test and prove eligibility to work in the United States
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Typing
- Data Entry
- Customer Service
- Clerical Experience
- Computer Skills
- Math
- Microsoft Word
- QuickBooks
- Office Experience
- 10 Key Calculator
- Filing
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
